Ken Masters

Dynamic, strategic Asset Protection and Operations Leader with over 15 years of experience driving profitability, mitigating risk, and reducing inventory shrinkage across high-volume retail and operational environments. Proven track record in designing cross-functional shrink strategies, leading high-stakes internal/external dishonesty investigations, and leveraging data analytics to optimize operational compliance.

Loss Prevention

Certified (LPC) with advanced Wicklander-Zulawski interview and interrogation training. Skilled team builder adept at training store leadership, associate teams, and law enforcement partners to cultivate a culture of safety, compliance, and loss deterrence.

Independent Rideshare Operator & Risk Specialist - Uber / Lyft / Independent Contractor - Elk Grove, CA

(2022-05)

• Manage full-cycle independent transit operations with 100% incident-free safety compliance, executing active risk mitigation, situational awareness, and de-escalation protocols in high-density metro areas.
• Maintain top-tier passenger ratings while mitigating physical asset loss, resolving customer conflicts, and adhering strictly to safety and local regulatory standards.
• Track daily operating budgets, mileage analytics, vehicle preventative maintenance schedules, and route logistics to optimize net operational efficiency.

District Asset Protection Agent - Lowe's - Elk Grove, CA

(2021-03 - 2022-05)

• Directed physical security, loss prevention, and safety initiatives across assigned store units to deter criminal activity and safeguard high-value retail inventory.
• Implemented targeted loss prevention and physical security protocols across high-shrink departments, contributing to measurable reductions in annual inventory variance and safeguarding core store merchandise.
• Coached, developed, and trained Store Associates and Leadership on external theft identification, deterrence strategies, and execution of Lowe's core shrink mitigation programs.
• Monitored merchandise movement, IP CCTV camera networks, and associate operations to detect policy infractions and generate detailed, actionable investigative reports for AP Leadership.
• Partnered with local law enforcement and Organized Retail Crime (ORC) task forces to identify and apprehend external theft networks.

Operations Manager - Sub Ohm Innovations - Sacramento, CA

(2015-01 - 2018-01)

• Oversaw daily operational systems, workflows, and administrative policies to support business growth, improve information flow, and enhance organizational planning.
• Enforced quality control standards and tracked production KPIs to evaluate operational efficiency and streamline inventory throughput.
• Partnered directly with Executive Leadership on fiscal planning, budgetary execution, asset tracking, and long-term operational excellence initiatives.

Loss Prevention Area Manager - Sears Holding Corp. - Sacramento, CA

(2012-10 - 2015-01)

• Directed comprehensive loss prevention programs across assigned units, achieving a 12% overall reduction in shrink through proactive detection, staff training, and theft resolution.
• Led complex investigations into internal dishonesty, external theft, workers' compensation claims, and general liability incidents using advanced WZ interviewing techniques to minimize corporate exposure.
• Formulated store-specific safety and shrink action plans, realizing a 10% measurable improvement in store safety metrics and regulatory compliance.

Care Coordinator - IHSS - Sacramento, CA

(2006-04 - 2012-10)

• Provided high-quality personal care and medication management, ensuring optimal patient health and well-being.
• Coordinated transportation and logistics for medical appointments, maintaining strict adherence to care schedules and compliance standards.

High School Diploma - Valley High School