
Kendall Ross
Experienced Customer Service Professional | 5+ Years of Hospitality, Retail & Childcare Experience
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About
Dedicated and compassionate student with hands-on experience in childcare, customer service, and retail. Passionate about supporting children's development and creating safe, engaging, and inclusive environments. Known for a strong work ethic, positive attitude, and ability to balance multiple responsibilities while providing excellent care and service.
Experience
Lead Daycare Provider (Ages 0-3) (2025-12 – Present)
- Provide attentive, nurturing, and developmentally appropriate care for infants and toddlers (ages 0-3) in a safe, clean, and stimulating environment.
- Plan and implement daily age-appropriate learning activities that promote cognitive, social, emotional, and physical development.
- Support milestones such as feeding, diapering, potty training, and nap routines.
- Create a positive and loving environment that encourages exploration, independence, and confidence.
- Build strong, trusting relationships with children and families through open communication and daily updates.
- Monitor health, safety, and well-being, including recognizing and responding to changes in behavior or health.
- Maintain cleanliness and organization of classrooms, toys, and materials.
- Collaborate with other staff members to ensure consistency in care and development goals.
Floater / Assistant Teacher (2024-01 – 2025-01)
- Supported multiple classrooms with children ages 0-5, including students with autism (mild to severe) and other diverse learning needs.
- Assisted lead teachers with lesson planning, activity setup, and classroom management.
- Provided individualized attention and behavior support to promote positive behavior and engagement.
- Helped with daily routines including meals, diapering, potty training, and nap times.
- Facilitated small group and one-on-one activities to support academic and social skills.
- Maintained a safe, clean, and organized classroom environment.
- Built positive relationships with children, families, and staff.
- Adapted activities and strategies to meet the unique needs of each child.
Hostess / Busser (2021-06 – 2025-08)
- Greeted and seated guests, managed reservations, and maintained a positive first impression.
- Cleared and reset tables, bussed dishes, and kept the dining area clean and organized.
- Supported servers by refilling beverages, running food, and assisting with special requests.
- Provided friendly, efficient, and attentive customer service in a fast-paced environment.
- Handled phones, takeout orders, and to-go packaging.
- Worked closely with team members to ensure smooth restaurant operations.
- Developed strong multitasking, communication, and problem-solving skills.
- Maintained a positive attitude while balancing work, school, and additional jobs.
Boutique Sales Associate (2025-09 – 2025-12)
- Provided personalized customer service and styled outfits to meet individual customer needs.
- Assisted customers with product selection, sizing, and current trends.
- Maintained a clean, organized, and visually appealing environment, including dressing rooms.
- Processed sales transactions using POS systems and handled returns and exchanges.
- Helped with inventory organization, restocking, and merchandising displays.
- Built strong relationships with customers to encourage repeat business and brand loyalty.
- Collaborated with team members to meet sales goals and create a positive shopping experience.
Education
Double Major in Early Childhood Education & Human Development and Family Sciences – University of Nevada, Reno (2028-05)

