Bryan McAuliffe

Multifaceted professional with over a decade of experience in customer service, team leadership, and nonprofit administration. Recognized for consistency, maintaining a composed demeanor, and for having an intuitive ability to build genuine rapport with people while maintaining clear, professional boundaries. Relocating to Eugene, Oregon, in Summer 2026; seeking a remote or hybrid role where a blend of attentive organization, thoughtful communication, and steady problem-solving can effectively support a team and its community.

Operational Support Consultant at The Beauty Project Foundation (2024-05 – Present)

• Oversee daily nonprofit operations, manage annual budget tracking, and maintain strict confidentiality for all financial and donor records.
• Assist with researching and drafting targeted grant proposals to secure foundational funding for community initiatives.
• Direct project management for the annual "Funkraiser" flagship event, seamlessly coordinating venue logistics, vendors, performers, and volunteer teams.

Customer Experience Specialist at ZLINE Kitchen and Bath (September 2025 – June 2026)

• Manage customer inquiries, sensitive escalations, and warranty claims with a focus on empathy, precision, and resolution.
• Collaborate cross-functionally with sales, technical support, and logistics teams to streamline order fulfillment and resolve any issues effectively
• Draft technical correspondence and policy communications, ensuring complex warranty details are accessible and clear to consumers.

Restaurant Manager & Catering Coordinator at The Russell Restaurant and Catering Co. (2021-02 – 2022-10)

• Supervised daily operations for a high-volume establishment, including labor scheduling, payroll management, inventory control, and website maintenance.
• Led, trained, and mentored a front-of-house team of 8+, focusing on team collaboration and consistent service standards.
• Planned and managed catering events from the initial client consultation through on-site setup and execution.

Archaeological Field Technician at Kautz Environmental Consultants (2019-07 – 2020-06)

• Participated in land surveys and excavations to identify, map, and preserve historical artifacts.
• Maintained detailed field logs and documentation to ensure accurate resource management and reporting.

Hospitality & Client Relations Specialist at Various Establishments (2013-07 – 2025-06)

Roles included: Barista (Old World Coffee), Bartender (Dopo Pizza & Pasta), Fine Dining Server (Lone Eagle Grille), Server (Bangkok Cuisine), Assistant Manager (Cold Stone Creamery).

• Provided attentive, personable service in fast-paced environments, building a loyal base of regular customers over a decade.
• Handled day-to-day cash management, team training, and customer conflict resolution with a calm, resolution focused approach.

Bachelor of Arts in Anthropology – University of Nevada, Reno (2013 – 2018)