Kenneth Nurse

Throughout the past 30+ years in the business, I have been able to gain valuable work experience and knowledge in several key areas: Auto Liability, Litigation Management, Homeowners, Property Claims Management and Lender Placed Insurance Claims. My acquired skills include the handling of both personal lines and commercial lines auto physical damage claims. They also encompass personal and commercial lines bodily injury claims.

I have also had the opportunity to handle General Liability and Garage Keepers Liability claims. In addition, I have also handled claims for the Risk Management Department of Associates Financial Corporation, which is now known as Citigroup Financial Services. For four and a half years with Texas All Risk I worked at resolving litigated bodily injury files and homeowners claims in the states of Texas and Louisiana.

My total loss and salvage handling skills are excellent, as would be my potential for subrogation handling, because of my five years work experience as a profit and loss collector for Citicorp Credit Services. For 13 months I was on assignment with Leader Insurance Company of Dallas working in their pre-litigation department, resolving moderate level bodily injury claims. This assignment required me to utilize my expert skills and knowledge of ICD-9, CPT and COLOSSUS injury claims evaluation to resolve claims in the states of: Alaska, Arizona, California, Florida, Indiana, Michigan, Missouri, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington and Wisconsin.

Currently I am licensed in the States of: Alabama, Arizona, Alaska, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Montana, Nevada, North Carolina, New Hampshire, New Mexico, New York, Oklahoma, Oregon, Rhode Island, South Carolina, Utah, Vermont, West Virginia and Texas (Adjuster License type 17-02—Home State License).

TCRII-Demand I—Casualty Claims Examiner at Government Employees Insurance Company (2025-01 – 2025-04)

The Demand I Examiner receives, evaluates and settles pre-litigation casualty claims open for greater than 90 days but remain unresolved.

• Re-investigation of open claim files
• Determination and evaluation of prior coverage decisions, liability and damages
• Re-setting of appropriate reserves

Sr. Litigation Resolution Manager at Gallagher Bassett (2022-11 – 2024-05)

The Sr.

Litigation Resolution Manager

Investigates, evaluates, disposes and settles the most complex litigated claims and highest exposures with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves. Incumbents at this level typically hold claims reserve and settlement authority of up to $50,000 liability and/or $50,000 workers compensation or greater. The Sr.

Litigation Resolution

Manager serves as a direct contact for both defense and plaintiff counsels, as well as a direct report to upper-level management.

Litigation claim representative at Canon Recruiting (2022-04 – 2022-11)

Current assignment as a litigation claim representative. Responsible for handling litigated GL Insurance Claims.

Quality Assurance Claims Adjuster at Alacrity Solutions (2021-01 – 2022-03)

Responsible for review and correction of estimates produced by field appraisers.

Claims Adjuster at Pilot Catastrophe Services (2020-10 – 2020-12)

• Received and reviewed homeowner's claims
• Completed investigation
• Issued liability decision based upon investigation findings
• Reported findings to all concerned parties
• Concluded claims both by phone and in writing

Senior Claims Adjuster – License (Type 17-02) at National General Insurance Company (2012-05 – 2020-04)

• Contact all parties involved in the claim to complete full investigation of the facts and damages relevant to the claim
• Identify potential coverage issues and refer claims to Claims Unit Leader as needed, determine liability and evaluate damages of all exposures related to the claim and document findings of investigation
• Identify and refer claims to subject matter experts in a timely manner to maximize claim outcomes
• Provides effective and timely communication to all internal and external stakeholders regarding claim status and other inquiries such as fraud, subrogation recovery, reserve adequacy and underwriting risks
• Evaluates and negotiates the resolution of claims within authority levels while mitigating damages to achieve cost effective claims outcomes
• Participate in claims specialist onboarding by sharing technical knowledge, recommending solutions to complex, escalated issues, training on department processes and procedures and demonstrating application of best practices to assist in development of new team members
• Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Adopt to company values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Claims Representative – License (Type 17-02) at Horace Mann (2009-03 – 2010-06)

• Evaluated, negotiated and concluded serious bodily injury claims with third parties or their legal counsel
• Resolved first and third-party physical damage claims including total losses and salvage handling
• Expertly maintained and serviced a claim file pending of 350 files

Senior Claims Adjuster- Licensed in Louisiana, New Mexico, Oklahoma and Texas (Type 17-02) at Contract Claims Adjuster (2000-05 – 2012-05)

Started and carried through to conclusion significant temporary contract adjuster assignments within the Dallas Metroplex Area. These assignments were provided by several distinct leading insurance carriers that encompassed multiple states and regions.

Event Supervisor at American Airline Center (2001-07 – 2006-07)

• Assisted other supervisors, managers and upper management with all aspects of front of house operation including: ensuring guest satisfaction, addressing guest complaints, ensuring that event staff is compliant with company policies and procedures, ticket taking, controlling the crowd, ushering and VIP service
• Assisted in the immediate pre-event planning and organization as well as post-event reporting if necessary
• Delegated tasks and supervised employees in the front of house in accordance with company policies and applicable laws
• Communicated with Events Department staff at all levels to ensure guest satisfaction

Litigation Claims Adjuster-License (Type 17-02) at Texas All Risk General Agency (2002-11 – 2007-05)

Senior Claims Adjuster functioning as a Litigation Claims Adjuster. Also handling the resolution of more than 300 combined Hurricane Katrina and Hurricane Rita Homeowners claims for Louisiana, in addition to, Texas Homeowners claims for Hurricane Rita.

• Worked Commercial Auto & Personal Auto Property Damage and Bodily Injury claims through the use of compromise, negotiation, and dispute resolution skills
• Responsible for legal negotiation of, arbitration of, and mediation of commercial trucking claim files

Claims Representative- License (Type 17-02) at Unistar Financial Services Inc. (1999-11 – 2000-04)

• Evaluated, negotiated and concluded serious bodily injury claims with third parties or their legal counsel
• Resolved first and third-party physical damage claims including total losses and salvage handling
• Expertly maintained and serviced a claim file pending of 350 files

Total Loss Examiner-License (Type 17-02) at Old American County Mutual Insurance Company (1998-07 – 1999-11)

• Expedited and negotiated total loss settlements on first- and third-party claims
• Generated proceeds by disposing of salvage vehicles

Claims Representative-Licensed in Texas (Type 17-02) and Oklahoma (P&C License) at Harbor National Insurance Company (1998-03 – 1998-07)

• Determined liability for physical damage claims
• Evaluated and reconciles bodily injury claims
• Formulated strategies for resolution of subrogation and salvage files

Claims Representative-Licensed in Texas (Type 17-02) and Oklahoma (P&C License) at Royal-Sun Alliance (1997-07 – 1998-03)

• Resolved property and bodily injuries claims in the four-state area of Texas, Louisiana, Oklahoma and Arkansas
• Arranged for the resolution of salvage vehicles in the four-state area
• Prepared files for subrogation proceedings

Auto Claims Adjuster-License (Type 17-02) at Insurance Depot (1996-02 – 1997-07)

• Employed problem solving skills and negotiating techniques to resolve comparative negligence claims
• Evaluated, negotiated and resolved auto physical damage claims and bodily injury claims

Auto Claims Adjuster-License (Type 17-02) at State Farm Insurance Company (1995-01 – 1995-12)

Southern Methodist University Graduate--Bachelor Degree in Economics.