Emma Lively

Over 4 years of customer service experience in various settings Detail-oriented and proactive team member Communicator skilled in fostering interpersonal relationships

Leasing Consultant at The Outpost Apartments (2025-08 – 2026-07)

• Provide personalized tours and consultations, using active listening and communication skills to connect prospective residents with available housing and amenities
• Manage resident inquiries, leasing documentation, and renewals while maintaining professionalism, attention to detail, and compliance with fair housing regulations.
• Help plan, set up, and run resident-focused events for 100+ guests in addition to assisting with budgeting and post-event teardown.
• Handle daily office tasks including greeting residents, restocking office supplies, and handling mail.

Volunteer at Bullock Texas State History Museum (2025-11 – 2026-06)

• Assist with ticket admissions and provide welcoming customer service to museum visitors, including answering questions, assisting guests with directions, and offering general help wherever needed.
• Provide additional support during special museum events, including helping with activity stations, monitoring exhibits, and answering visitor questions to create an organized and engaging experience.

Bachelor of Arts in History; Minor: Communications – Texas State University, San Marcos, Texas