Kenneth W. Koob

Video QA professional with 15+ years supporting Comcast video platforms; led end-to-end validation across STBs, panel TVs, and 400+ applications. Extensive experience in Validation of Flex and X1 experiences across STBs (Broadcom, Video tech, ES1, legacy devices) and panel TVs (Hisense, Pioneer, XUMO). Drive test strategy, risk-based coverage, regression/UAT planning, and release readiness decisions for complex, multi-device programs.

Lead internal + field triage and defect lifecycle (repro, prioritization, fix validation) with realtime coordination across Dev, Product, Ops, and Customer Support. Mentor and train QA teams on User Experience testing, application validation, guide features, accessibility (Closed Captioning), DVR, and effective defect writing/triage. Customer-first mindset focused on improving video user experience and reducing escaped defects through strong ownership and communication.

RDK Quality Assurance Engineer (Video QA Lead Responsibilities) - Comcast - Philadelphia, PA

(2014-03 - 2024-10)

• Worked on video User Experience validation and regression across 400+ applications for Comcast, ensuring consistent experiences across devices and releases.
• Owned release readiness activities: test planning, risk reviews, coverage tracking, and defect status reporting to stakeholders.
• Coordinated internal and field triage with real-time communication across Development, Test, Management, and Customer Support.
• Designed and implemented standardized test coverage for Flex and Netflix platforms; adopted into Comcast test plans.
• Validated Flex and X1 experiences across STBs (Broadcom, Videotech, ES1, legacy devices) and panel TVs (Hisense, Pioneer, XUMO).
• Partnered with international syndication teams (Cox, Rogers, Shaw, Sky Europe) to validate new Flex releases and maintain shared quality standards.
• Served as Lead Tester for Pod/Wi‑Fi extender products; supported successful release to millions of users.
• Recreated customer field defect scenarios, validated fixes, and partnered with developers to drive resolution and improve customer satisfaction.
• Created and delivered training for Comcast/Infosys teams on User Experience testing, application testing, guide features, closed captioning, DVR, and defect writing/triage.
• Authored and presented an exploratory testing approach and philosophy white paper to Comcast management.
• Recognized with two Certificates of Appreciation from Infosys leadership for outstanding performance and valuable contribution.

Quality Assurance Engineer - Comcast - Philadelphia, PA

(2009-03 - 2014-03)

• Executed guide testing as part of the Cobra/Eagle team for Panasonic RNG200 and Panasonic Barcelona Guide programs.
• Planned and coordinated regression and UAT cycles; ensured disciplined execution of functional test procedures.
• Defined test plans, specs, suites, and test cases; supported unit and functional guide test design.
• Leveraged Jenkins for build awareness and coordination of test execution.
• Recreated customer field issue scenarios to validate defects and support fix verification.

Unit Guide Tester - TSS, Inc. - Melbourne, FL

(2007-11 - 2009-03)

• Performed device and guide testing across TSS Melbourne, Comcast Denver, and Comcast Downingtown facilities.
• Tested Guideworks (iGuide) releases and supported function/familiarity training for 3rd-party STBs (TiVo).

Field Sales Representative - Frito-Lay Corp - St. Louis, MO / Rockledge, FL

(1998-04 - 2007-10)

• Managed distribution and sales in a self-supervised environment; grew product lines across major retailers (Wal‑Mart, Sam's Club, Super Target).
• Built strong relationships with customer management to support current and future sales opportunities.
• Consistently achieved sales goals and waste prevention targets; maintained perfect attendance for 8 years.
• Transitioned to pursue a career in communications and technical roles.