Night Auditor - Embassy Suites by Hilton - Santa Ana, CA
(2025-07)
- Managed nightly financial audits and reconciled cash and credit transactions.
- Ensured accurate guest billing and resolved discrepancies promptly.
- Oversaw front desk operations, providing exceptional customer service to hotel guests.
- Trained junior staff on audit procedures and customer interaction techniques.
Front Desk Agent - Embassy Suites by Hilton - Santa Ana, CA
(2024-10 - 2025-07)
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Managed reservation systems to ensure accurate booking information.
- Greeted guests warmly and provided check-in and check-out assistance.
- Responded to guest inquiries and resolved concerns effectively.
Bellman/Driver - Embassy Suites by Hilton - Santa Ana, CA
(2024-06 - 2024-10)
- Provided exceptional customer service to hotel guests, assisting with luggage handling and ensuring a smooth check-in process
- Maintained a professional appearance and demeanor at all times, representing the hotel brand in a positive manner
Waiter/Server - Pho So 1 - Irvine, US
(2020-06 - 2023-06)
- During my time working here, I returned and carried out the same duties as before, I took care of the cashier, issuing receipts, change, or refunds in a fast paced setting.
- I greeted the customers in a welcomely manner and answered their question or concerns.
- As a waiter I took orders, cleaned table, and refilled their drinks.
- When a customer had a complaint about their order, I would kindly apologize and solve the problem as best as I can.
- When staff number was low, I would help lead the rest of the employees to help them improve on their work and recognize their accomplishments.
Valet Attendant - LAZ Parking
(2021-08 - 2021-12)
- Provided exceptional customer service by promptly greeting and assisting guests with their vehicles
- Efficiently parked and retrieved vehicles in a high-volume parking facility, ensuring the safety and security of each vehicle
- Maintained accurate records of vehicle locations, ensuring efficient retrieval for guests upon request
- Managed cash transactions with accuracy and integrity, consistently balancing daily cash deposits
Valet - Towne Park, Ltd.
(2019-10 - 2020-02)
- Provided exceptional valet service to guests, ensuring a positive and memorable experience
- Efficiently parked and retrieved vehicles in a timely manner, maintaining a smooth flow of traffic
- Demonstrated strong attention to detail by accurately recording vehicle information and ensuring the safekeeping of keys
- Maintained cleanliness and organization of the valet area, creating an inviting atmosphere for guests
Waiter/Cashier - Pho So 1 - Irvine, US
(2017-11 - 2019-07)
- During my time working here I took care of the cashier, issuing receipts, change, or refunds in a fast paced setting.
- I greeted the customers in a welcomely manner and answered their question or concerns.
- As a waiter I took orders, cleaned table, and refilled their drinks.
- When a customer had a complaint about their order, I would kindly apologize and solve the problem as best as I can.
- When staff number was low, I would help lead the rest of the employees to help them improve on their work and recognize their accomplishments.
Back of House Team Member - Someone Cares Soup Kitchen - Costa Mesa, US
(2015-12 - 2016-01)
- I was a dishwasher and help prepare the food.
