Aniya Louis

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Front Desk Coordinator - MBI Health Services - Washington DC

(2024-10 - 2025-11)

Coordinated communication between patients and medical staff to enhance patient experience.

• Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
• Handled incoming calls to address inquiries and facilitate patient access to services.

Leasing Agent - Greystar - Arlington, VA

(2023-04 - 2024-08)

Conducted market research to inform competitive rental pricing strategies and enhance property appeal.

• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Organized community events that increased resident engagement and satisfaction levels.
• Responded to inquiries from various parties, utilizing active listening and open-ended questioning to resolve issues effectively.

Receptionist - Greystar - Arlington, VA

(2022-05 - 2023-03)

• Welcomed visitors and clients, fostering a positive first impression of the property.
• Handled incoming calls and routed inquiries to relevant staff, ensuring efficient communication.
• Coordinated appointments and organized calendars for property management team, supporting effective scheduling.

Administrative Intern - Mana Global Co. - Nonprofit - Accra, Ghana

(2021-09 - 2022-03)

• Coordinated community outreach events for Mana Global Co., enhancing local engagement.
• Managed administrative tasks, including data entry and document organization, ensuring efficient access to information.
• Welcomed visitors at front desk, providing information and assistance to enhance visitor experience.

Medical Assistant - Angels Hope Healthcare - Washington DC

(2020-08 - 2021-07)

• Managed patient records with electronic health record systems to ensure accurate and up-to-date patient information.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Maintained cleanliness and organization of medical equipment and supplies to support safe and efficient patient care.
• Answered phones, scheduled appointments, and managed patient flow to enhance patient experience and streamline office operations.

Data Entry Intern - Unity Health Care - Washington DC

(2019-10 - 2020-01)

• Collaborated with team members to streamline data entry processes, enhancing overall workflow efficiency.
• Maintained strict confidentiality protocols while handling sensitive information.
• Responded to patient inquiries regarding information while ensuring adherence to confidentiality standards.

Bachelor of Science - Business Administration - Southern New Hampshire University