Kenyata Pinson

Energetic individual, seeking a position in Customer Service. Bringing customer service and communication skills derived from my business degree to service the company's clients in the most productive way.

Day Care Owner/Director - TT Tiny Town - Detroit, MI

(2002-08)

Responsible for the daily operations of a home-based daycare.

• Ensure a safe, happy, and stimulating environment for children.
• Evaluate and purchase materials, equipment, and supplies.
• Manage and support parents and children as well as promote their professional development.
• Ensuring parents meet all policies and legal requirements.
• Complete ongoing training and courses to remain up to date on daycare standards and procedures.
• Communicate and meet with parents regarding their children and the daycare policies.
• Manage and oversee the budget and accounts and ensure that the daycare remains profitable.
• Develop and facilitate a marketing and communications plan.
• Keep work area clean and maintain a well-organized home-based day care.

Telemarketer - Merchant Bancard Services - Southfield, MI

(2006-11 - 2007-12)

• Answered telephone that described the company products, services and pricing to customers.
• Answered customers questions and concerns and gave feedback on products and services.
• Obtained customers addresses for the shipping of products and services and maintained customer records and contacts.

Administrative Assistant - Team Brain Injury - West Bloomfield, MI

(2005-03 - 2005-06)

• Organized, managed, and maintained office records.
• Performed clerical and organizational tasks and scheduled appointments.
• Assisted staff members in drafting correspondences and messages.

Customer Service Representative - American Blinds & Wallpaper - Plymouth, MI

(2003-12 - 2004-11)

• Assisted customers by providing products and service information and resolved products and service problems.
• Processed and maintained customers' accounts and updated customer account information.
• Resolved customer problems by selecting best solution and expedited correction or adjustment and followed up to ensure resolution.
• Maintained financial accounts by processing customer adjustments.

Clerical Clerk / Receptionist - Myron Thomas & Associates - Southfield, MI

(2002-06 - 2003-08)

• Organized and scheduled appointments for all staff.
• Processed bills and helped clients and customers with billing questions and charges.
• Organized customers files and maintained client records for billing purposes.

Telemarketing Manager/ Secretary / Sales Associate - United Security Alarm - Southfield, MI

(2000-02 - 2003-07)

• Answered and directed calls, messages and correspondence.
• Organized documents and paperwork and maintained a filing system.
• Assisted supervisors and staff with company projects and tasks.
• Maintained financial accounts by processing customer adjustments.

Associate - Business Administration - Wayne County Community College District (2013)