Kesha McCoy

Experienced with B2B Account Managing Solutions and Sales Support processing in the areas of: Showroom Management, Direct Customer Service, Trade Show Specialist, and overall product knowledge.

Experience establishing new sales opportunities based on clients needs. A team player able to work in fast past environment with attention to detail and creative interest.

Production Coordinator - Merkury Innovations LLC

(2021 - 2024)

• Worked with Production, Sales and Sourcing team to manage daily order and product creation processes for the Tech Company.
• Communicated with overseas suppliers/ China Offices daily to ensure product quality and on-time delivery.
• Responsible to communicate prompt critical order updates to Sales Representative, Sourcing team and Client.
• Provided account specific requirements to suppliers; tracked and follow up on PO status.

Customer Service Representative - Joseph Joseph

(2019 - 2021)

Temp position

• Managed kitchenware order processing for retail accounts requiring daily updates on PO's, shipment ETA and stock availability.
• Responded to customer inquiries and processed orders within 24 hours, clearing a constantly active inbox by EOD.
• Communicated closely with Sales team, between customer and warehouse of products ETA, shipping cost and relayed shipping instructions.
• Performed EOM reports detailing any outstanding orders unable to ship, including reason and updated ETA.
• Used program platforms Lingo, Brandwise and NetSuite necessary for receiving and processing vendor orders.
• Stayed current of all e-commerce promotions, shipment minimums and product compliances per corporate.

Customer Service Specialist - Arpa USA

(2016 - 2018)

• Managed new customer leads interested in Arpa's Laminate Surfacing products for upcoming Commercial or Residential projects.
• Managed non appointment customer walk-ins for product knowledge demos; Managed Sample Distribution System and ordering.
• Communicated product pricing, availabilities, spec details and lead times for deliveries.
• Provided creative consulting to a range of clientele including Distributors, architects, designers and home owners.
• Communicated logistics for PO shipments; Processed shipping for high demand of Marketing Materials request.

Account Sales/ Showroom Manager - Big Lots Wholesale Division

(2007 - 2015)

• Turnkey Manager for all showroom operations; Greeted Guest; Accommodated amenities for meetings; Maintained pristine conditions.
• Recommended products to wholesale customers, based on their specific market needs and interests.
• Ensured timely delivery of merchandise by contact with the vendors, distribution center and buying team.
• Negotiated with retail merchants to improve product exposure, such as shelf positioning, advertising and pricing.
• Attended Trade Shows to increase business selling opportunities and new business development.
• Managed showroom merchandising, sample inventory, opened and closed showroom daily, ordered supplies.

Fashion Merchandising - Virginia Commonwealth University