Ketsia M
Care Coach
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About
Experienced healthcare professional with a strong background in patient care, medication administration, care coordination, and clinical support. Proven ability to provide compassionate, patient-centered care while maintaining accurate documentation and HIPAA compliance. Skilled in working in fast-paced environments including urgent care, long-term care, and home health.
Experience
Care Coach at Humana/Sagility (2025-11 – Present)
- Provide care coordination and outreach to members.
- Educate patients on preventive care, benefits, and healthcare resources.
- Maintain accurate, HIPAA-compliant documentation.
- Assist with scheduling appointments and accessing healthcare services.
Medical Assistant at Kentucky Urgent Care (2025-02 – Present)
- Perform patient intake, vital signs, and room preparation.
- Assist providers with procedures and clinical workflow.
- Document patient encounters in EHR systems.
Medication Aide / CNA at Highgrove at Tates Creek (2024 – 2025)
- Administer medications safely according to state guidelines.
- Assist residents with activities of daily living.
- Monitor and report changes in patient condition.
- Maintain accurate documentation and infection control standards.
Medication Aide / CNA at Cambridge Place Nursing Home (2024 – 2024)
- Administer medications according to facility policies and state regulations.
- Assist residents with activities of daily living.
- Provide compassionate care while ensuring patient safety and dignity.
- Maintain accurate documentation and follow infection control protocols.
Caregiver at Comfort Keepers
- Provided in-home care and support for clients.
- Assisted with daily living activities and companionship.
Caregiver at Caretenders
- Delivered patient-centered home care services.
- Assisted with hygiene, mobility, and daily support.
Caregiver at Caretouch
- Provided in-home care and support for clients.
- Assisted with activities of daily living, mobility, and companionship.
- Maintained patient safety and comfort while following care plans.
Education
Associate of Applied Science (AAS) in Nursing Prerequisites – Bluegrass Community & Technical College
Associate of Arts (AA) – Bluegrass Community & Technical College
