Kevin

Highly motivated and customer-orientated professionals with strong foundation in hospitality and tourism. Skilled in multitasking, problem solving, and communicating effectively. Seeking a position related to customers service where I can leverage my strong interpersonal skills and attention to detail to contribute to a positive experience.

Residential Aide - Black Veterans for Social Justice - New York, NY

(2024-01)

Performs the day-to-day monitoring of the residents' on-site activities

• Performs hourly inspections of the facility and immediate neighborhood, and documents/reports any incidents
• Assists in the planning and organization of recreational activities, events and outings
• Wakes the clients as needed, provides clothing and personal care items to clients
• Ensures that the clients are out of the dormitories according to policies and procedures
• Reminds clients of their daily schedules, and assists clients with their daily living skills
• Processes new client intake information, bed assignment, maintains the daily census records and provides DHS with daily census figures
• Secures the clients' personal property and maintains an inventory of the client's belongings
• Observes the behavior of clients, reporting any unusual behavior to the case management and clinical staff
• Oversees the shelter at nights and responds to any requests from the clients who are awake
• Works collaboratively with the Program Aides/ Case Manager in providing crisis intervention in an emergency

Mail Clerk - USPS - New York, NY

(2019-01 - 2025-01)

• Separated mail by category and Department
• Opened and scanning incoming mail, ensuring proper labelling and packaging for outgoing mail
• Moved mail to designated areas for dispatch and routing
• Sold postage stamps, postal cards, and money orders
• Checked mail for correct postage
• Greeted guests and provided additional assistance
• Kept track of mailing supplies, (eg. stamps and envelopes)
• Handled misdirected mail

311 Representative - King Tele Services - Brooklyn, NY

(2021-01 - 2022-01)

• Answered and provided information regarding city services, programs and processes
• Documented requests for service, such as pothole repair, missed trash pickup, or noise complaints and forwarded them to the appropriate city Department
• Remained helpful and patient when interacting with the public
• Entered information into databases, tracked service requests and accessed relevant information to answer queries

Assistant Camp Counselor - Loving Child Care - Brooklyn, NY

(2016-01 - 2017-01)

• Provided leadership to campers in all areas and acted as a role model in all camp activities
• Organized