Kevin Brongo

Detail-oriented professional with extensive experience in client communication, multitasking, and supporting families in healthcare environments. Adept at managing high-volume phone interactions, coordinating services, resolving concerns, and assisting residents and their family members with compassion and professionalism.

Former

Director of Environmental Services with strong skills in documentation, scheduling, team coordination, and cross-department collaboration. Currently completing a Bachelor's in Psychology and planning to pursue a Master's in Mental Health Counseling, while seeking a remote role in behavioral-health support, intake coordination, or client services.

Director of Environmental Services at Penfield Place Nursing Home (2009-01 – 2013-12)

• Coordinated daily operations with nursing, social work, housekeeping, and maintenance teams.
• Communicated frequently with residents and family members regarding needs, concerns, and care-related questions.
• Supported new resident arrivals and discharges through cross-department coordination.
• Managed scheduling, payroll, and departmental documentation while solving issues quickly and professionally.

Director of Environmental Services at Kirkhaven Nursing home (2016-01 – 2020-12)

• Worked closely with social workers, nursing staff, and families to support resident needs and resolve concerns.
• Performed QA checks, trained staff, and assisted leadership during Department of Health surveys.
• Partnered with HR for hiring, onboarding, and employee support.
• Collaborated with multiple departments — nursing, activities, dietary, and social work — to ensure resident and family satisfaction.

Owner/Operator at Brongo Cleaning Services (2018-01 – Present)

• Work with various facilities to meet cleaning and maintenance needs.
• Communicate regularly with customers to ensure satisfaction and discuss changing needs within the facilities.
• Inspect buildings after staff have completed their work.
• Communicate regularly with clients, respond to concerns, schedule services, and manage customer needs through phone and email communication.

High School Diploma – Palmyra-Macedon HS (2008-12)

A.A in Liberal Arts – Fingerlakes Community College (2023-01 – 2025-12)

Bachelor's in Psychology – University at Albany (2025-27)