Keya Eaton

Population health and ambulatory care management executive with 20+ years of experience designing, launching, and scaling care delivery models across a large integrated academic health system. Builds value-based care infrastructure connecting primary care, specialty, hospice, and community partners into a coordinated continuum, translating outcome data into program redesign that improves care transitions, patient outcomes, and resource utilization. Co-architected three initiatives now embedded in system operations: a multi-site palliative care resource nurse program, a supportive care nurse role in the medical ICU, and a community health worker model addressing social drivers of health.

Combines board-certified hospice and palliative nursing authority with the population-level analytic training of a Master of Public Health to deliver the operational, quality, and community outcomes health systems required at the director level.

Director, Population Health and Ambulatory Care Management at Atrium Health Wake Forest Baptist (2021-01 – Present)

Lead ambulatory care management for value-based clinical initiatives across a multi-site academic health system, holding strategic ownership of care delivery models and optimizing care transitions, patient outcomes, and resource utilization for 420,000 patients.

• Developed, prioritized, and refined population health programs using key performance metrics and outcome data, converting performance findings into program redesign that improved key metrics: readmissions, ED utilization, and quality scores by 15-20%.
• Direct system-level collaboration across multidisciplinary teams, primary care clinics, provider networks, community hospice agencies, and operational leaders to align care delivery across the continuum and sustain performance improvement at scale.
• Co-developed the Population Health Patient Coordinator role, a clinically integrated model leveraging community health workers to address social drivers of health and improve outcomes across diverse populations, earning regional business press recognition.
• Oversee multidisciplinary teams of nurses, community health workers, and social workers, establishing accountability structures, development pathways, and performance standards.
• Managed budget planning, resource allocation, and stakeholder relationships tied to organizational value-based care goals.

Population Health Manager at Atrium Health Wake Forest Baptist (2020-01 – 2021-12)

• Supervised and developed multidisciplinary teams of population health nurses, social workers, and supportive care nurses, guiding performance management, mentorship, and clinical practice alignment.
• Designed and evaluated care models and improvement initiatives, managing operational workflows and community partnerships and measuring program impact against population health targets.
• Directed hospice agency contract compliance in partnership with Legal Affairs, establishing review processes that protected regulatory and contractual standing across community hospice relationships.
• Co-developed the Supportive Care Nurse role in the medical ICU, expanding specialized support for patients and families navigating complex, life-limiting conditions and strengthening goals-of-care alignment in the critical care setting.

Transitional and Supportive Care Manager at Atrium Health Wake Forest Baptist (2018-01 – 2020-12)

• Supervised transitional and supportive care nurses and social workers, leading care model design, implementation, and evaluation across the service line.
• Managed operational processes and strengthened internal and community relationships to ensure coordinated, patient-centered care delivery across transitions.
• Co-developed the Palliative Care Resource Nurse Program, a multi-site initiative that embedded unit-level palliative expertise and strengthened support for patients and families facing life-limiting illness through close collaboration with the Palliative Care team.

Transitional and Supportive Care Coordinator at Atrium Health Wake Forest Baptist

Adult Palliative Care Coordinator at Atrium Health Wake Forest Baptist

Palliative Care Coordinator at Atrium Health Wake Forest Baptist

Unit Based Educator at Atrium Health Wake Forest Baptist

Case Manager, Hematology and Oncology at Atrium Health Wake Forest Baptist

Team Leader and Case Manager at Hospice and Palliative Care Center

Home Care Supervisor at Interim Healthcare

Case Manager at Amos Cottage Rehabilitation Hospital

Master of Public Health in Public Health – University of North Carolina at Chapel Hill

Certificate in Public Health Leadership – University of North Carolina at Chapel Hill

Bachelor of Science in Nursing – Winston-Salem State University