Keyona Smith

Certified Medical Assistant experienced in enhancing patient services and supporting healthcare teams in diverse clinical environments. Improved clinic workflow efficiency through effective referral coordination and precise documentation of vital signs and insurance details, utilizing Epic and Mastermind systems for optimal medical records management. Delivered compassionate care while educating patients on preventive healthcare services to ensure continuity of care.

Referral Coordinator / Medical Assistant - JAI MEDICAL CENTER - Baltimore, MD

(2024-05 - 2026-09)

• Coordinated specialist referrals and follow-up care to ensure seamless patient service continuity.
• Facilitated timely care coordination by communicating effectively with patients and healthcare team members.
• Managed medical records, documentation, scheduling, and patient information using Epic and Mastermind systems for operational efficiency.
• Maintain accurate patient records, supporting operational efficiency across multiple clinic locations.
• Obtain and document patient vital signs, demographic information, and insurance information accurately.
• Educate patients and conduct outreach for preventive healthcare services.

Unit Secretary - LORIEN DIALYSIS - Baltimore, MD

(2023-09 - 2024-05)

• Managed patient records and electronic medical record documentation, enhancing accuracy and compliance in clinical dialysis setting.
• Coordinated patient admissions, verifying patient information to support effective care delivery.
• Facilitated patient admissions and ensured accuracy of patient information for effective care delivery.
• Assisted Director of Nursing with administrative tasks, promoting timely and precise documentation.
• Maintained organization, accuracy, and confidentiality in a fast-paced healthcare environment.

Certified Medical Assistant - EXPRESSCARE URGENT CARE - Baltimore, MD

(2022-05 - 2023-06)

• Assisted clinical staff with patient care and ensured efficient clinical operations.
• Assisted clinical staff with patient care and daily clinical operations.
• Scanned, organized, and maintained medical documents to support accurate EMR records.
• Scanned, organized, and maintained medical documents, improving EMR record accuracy.
• Scanned, organized, and maintained medical documents to ensure accurate EMR records.

Certified Medical Assistant - FAMILY HEALTH CONNECTIONS - Columbia, MD

(2021-03 - 2022-02)

• Executed patient intake, scheduled appointments, and processed insurance authorizations, streamlining patient flow and enhancing operational efficiency.
• Coordinated patient referrals to healthcare specialists and facilitated communication between patients and healthcare providers, enhancing care continuity.
• Managed high-volume telephone lines, ensuring professional communication and delivering exceptional customer service to improve patient satisfaction.
• Managed high-volume telephone lines, ensuring professional communication and delivering exceptional customer service.
• Managed high-volume telephone lines while maintaining professional communication and customer service.

Certified Medication Technician - FREEDOM TO CHOOSE - Baltimore, MD

(2020-05 - 2022-07)

• Administered medications and assisted patients with daily living activities, contributing to enhanced overall well-being.
• Monitored patient conditions, communicated changes to care team members, and facilitated timely interventions.
• Maintained compliance with safety, privacy, and infection-control standards.
• Provided consistent patient support and maintained accurate documentation for effective continuity of care.

Medical Administrative Assistant Certification (CMAA) - Ashworth College (2019-07 - 2020-01)

High School Diploma - Edmondson Westside High School (2006-09 - 2010-06)