Khaliya Hatcher

Experienced hospitality professional with 8+ years in high-volume restaurant environments. Skilled in bar support, inventory restocking, customer service, and maintaining efficient operations in fast-paced settings. Proven ability to work collaboratively, uphold professional standards, and perform effectively under pressure.

Server - Blue Ginger - Miramar, FL

(2025-03 - 2026-01)

• Drove beverage and appetizer revenue through strategic suggested selling, leveraging a deep understanding of the menu to tailor recommendations to guest preferences.
• Cultivated a loyal guest base by providing personalized, anticipatory service and resolving any service hurdles with professional poise and a solution-oriented mindset.
• Execute accurate and high-volume financial transactions, overseeing payment processing for up to six tables concurrently.
• Articulated the nuances of Pan-Asian cuisine, providing detailed descriptions of ingredients, preparation methods, and flavor profiles.

Server /Bartender - Momosan Wynwood - Miami, FL

(2021-09 - 2023-03)

• Maintain strict legal compliance by verifying identification for age-restricted transactions.
• Demonstrated comprehensive knowledge of Morimoto's signature Japanese-fusion menu, providing curated recommendations and elucidating intricate flavors and ingredients.
• Executed a seamless, multi-course service in a high-energy, high-volume environment, ensuring precise timing and adherence to elevated hospitality standards.
• Acted as a knowledgeable consultant to guests, providing thoughtful recommendations on artisanal cocktails and sake flights that aligned with their specific preferences.

Hostess - The Cheesecake Factory - Aventura, FL

(2019-10 - 2020-12)

• Cultivated a welcoming environment by providing attentive, high-level hospitality to all patrons upon arrival.
• Coordinated logistics for large parties and managed guest flow using digital reservation systems.
• Acted as a primary point of contact for customer inquiries, maintaining a professional brand image.
• Oversaw the training of new employees to ensure adherence to company service protocols.
• Effectively address guest inquiries and concerns to ensure a satisfactory resolution and uphold the establishment's reputation for excellence.

Shift Manager / Key Holder - Kmart - Miami, FL

(2018-07 - 2019-06)

• Responsible for monitoring cash registers, conducting daily till balancing, and overseeing all money-handling procedures for the team.
• Delegated tasks and managed shift coverage for sales floor teams to optimize productivity.
• Diligently enforced store security policies and loss prevention standards to protect company assets.
• Resolved escalated customer concerns with professionalism, ensuring high brand loyalty.
• Maintained composure and proactively managed high-traffic periods, reallocating resources to reduce wait times and improve efficiency.

Staff Member - The Boys and Girls Club - Miami, FL

(2014-06 - 2018-08)

• Demonstrated exceptional situational awareness and conflict resolution skills, ensuring a safe and structured environment through effective group dynamic strategies.
• Ensured strict safety protocols and administrative standards, including accurate attendance tracking, incident reporting, and supervision of large youth groups.

Crew Trainer - McDonald's - Miami, FL

(2017-10 - 2018-04)

• Ensured 100% transaction accuracy by verbally repeating orders and confirming details with customers.
• Trained team members on hospitality best practices and efficient production standards.
• Optimized drive-thru and front counter throughput by implementing advanced multitasking techniques and streamlining order-fulfillment processes.

High School Diploma - William H. Turner Technical Arts High School