Store Manager - dd's Discounts - Las Vegas, NV
(2020-10)
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Won Best Store in the District out of 8 stores, creating well trained team
- Ensuring the delivery truck was processed and merchandise placement
- Controlled and managed shrink, inventory control decreasing shrink goal
- Created a strong bench from internal talent
Store Manager - Green Valley Grocery - Las Vegas, NV
(2020-02 - 2020-09)
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
Store Manager - GNC - Las Vegas, NV
(2019-02 - 2020-02)
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Interviewed and hired prospective employees according to team needs
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Solved problems and resolved conflicts for team members and customers
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Oversaw day-to-day store operations to foster efficient and profitable operations
Co Manager - Walmart - Porter Ranch, CA
(2012-01 - 2019-07)
- Managed daily store operations, including customer service, inventory management, cash handling and staff supervision
- Established effective relationships with vendors to secure optimal pricing for merchandise
- Reviewed monthly P&L statements for accuracy prior to submission
- Maintained accurate records of employee performance reviews, disciplinary actions and attendance tracking
- Provided technical assistance to staff when necessary
- Initiated promotional activities such as special discounts and in-store events to drive traffic and boost sales revenue
- Optimized stock levels by monitoring demand trends and adjusting purchasing plans accordingly
- Supervised the maintenance of store equipment ensuring it is functioning properly at all times
- Created reports detailing store performance metrics such as sales volume, labor hours, inventory levels
- Assisted in developing marketing campaigns that increased brand awareness within the community
- Monitored customer feedback to identify areas for improvement in product selection, customer service and operational processes
- Conducted regular audits of stores' financial transactions ensuring accuracy of records
- Oversaw the scheduling of employees to ensure adequate staffing levels during peak times
- Implemented cost control measures to maximize profits without compromising quality standards
- Ensured compliance with company policies and procedures as well as local health codes regulations
- Analyzed financial data to ensure profitability goals were met or exceeded
- Developed and implemented strategies to increase sales and reduce costs
- Resolved customer complaints promptly and professionally
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Interviewed and hired prospective employees according to team needs
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Stocked and organized products in storage spaces and retail shelves
- Set sales targets and budgets for team leads and employees to follow
- Solved problems and resolved conflicts for team members and customers
- Leveraged new sales strategies to increase store revenue
- Tracked store inventory and ordered new products to prevent shortages
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Implemented loss prevention strategies, alleviating shrink
- Arranged store cleanings and renovations during periods of low customer traffic
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
Store Manager in Training - CVS - Los Angeles, CA
(2011-03 - 2012-01)
- Cultivated relationships with vendors to ensure product availability at competitive prices
- Collaborated with marketing department to develop innovative promotions for customers
- Implemented systems for tracking stock levels, ordering merchandise and monitoring staff performance
- Initiated cost-saving measures while maintaining high standards of service delivery
- Analyzed market conditions to assess potential opportunities or threats facing the business
- Developed effective strategies to increase customer satisfaction and loyalty
Sales Manager - Lowes Home Improvement - Torrance, CA
(2002-06 - 2011-07)
- Managed customer accounts and customer relationships
- Established relationships with key customers, providing personalized service and support
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Held daily check-ins with team members to set objectives and monitor progress
- Analyzed sales data to identify trends and make recommendations for improvement
- Provided feedback gathered through field activity to executive leadership, helping inform future of strategy
- Implemented new processes and procedures designed to streamline operations while improving customer satisfaction scores
- Prepared reports to detail variety of market conditions for management
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
- Organized trade shows and other promotional events aimed at increasing brand awareness and generating leads
- Managed sales team to consistently achieve growth and hit sales targets
- Developed and implemented effective sales strategies to drive revenue growth
- Provided guidance and mentorship for junior-level staff members
- Developed sales team through motivation, counseling and product knowledge education
- Monitored customer preferences to determine focus of sales efforts
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
Campus Manager - Baptist Church - Inglewood, CA
(2000-01 - 2000-08)
- Provided guidance and support to students regarding academic resources and policies
- Participated in professional development activities designed to enhance knowledge base in higher education administration
- Developed strategies for increasing student engagement through programming opportunities
- Ensured compliance with relevant laws, regulations, and policies governing campus operations
- Resolved conflicts between university departments related to resource allocation issues
- Coordinated logistics for large-scale events hosted by the university, such as conferences or workshops
- Developed strong relationships with university departments to ensure successful collaborations
- Utilized data analysis techniques to identify areas of improvement in campus operations
- Formulated policies for governing the use of campus facilities by outside organizations
