Phillip Montez

Dynamic and results-driven Store Manager with a proven track record of optimizing store operations, increasing revenue, and enhancing customer satisfaction. Skilled in inventory management, sales forecasting, and implementing innovative sales strategies. Recognized for leading high-performing teams, improving store layouts, and driving profitability through effective inventory control and visual merchandising.

Store Manager - dd's Discounts - Las Vegas, NV

(2020-10)

• Provided leadership and motivation to team members to increase productivity and efficiency within the store
• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
• Interviewed and hired prospective employees according to team needs
• Won Best Store in the District out of 8 stores, creating well trained team
• Ensuring the delivery truck was processed and merchandise placement
• Controlled and managed shrink, inventory control decreasing shrink goal
• Created a strong bench from internal talent

Store Manager - Green Valley Grocery - Las Vegas, NV

(2020-02 - 2020-09)

• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
• Interviewed and hired prospective employees according to team needs
• Solved problems and resolved conflicts for team members and customers
• Oversaw day-to-day store operations to foster efficient and profitable operations
• Provided leadership and motivation to team members to increase productivity and efficiency within the store

Store Manager - GNC - Las Vegas, NV

(2019-02 - 2020-02)

• Provided leadership and motivation to team members to increase productivity and efficiency within the store
• Interviewed and hired prospective employees according to team needs
• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
• Solved problems and resolved conflicts for team members and customers
• Mentored new employees on store policies and procedures while providing guidance and support in their roles
• Oversaw day-to-day store operations to foster efficient and profitable operations

Co Manager - Walmart - Porter Ranch, CA

(2012-01 - 2019-07)

• Managed daily store operations, including customer service, inventory management, cash handling and staff supervision
• Established effective relationships with vendors to secure optimal pricing for merchandise
• Reviewed monthly P&L statements for accuracy prior to submission
• Maintained accurate records of employee performance reviews, disciplinary actions and attendance tracking
• Provided technical assistance to staff when necessary
• Initiated promotional activities such as special discounts and in-store events to drive traffic and boost sales revenue
• Optimized stock levels by monitoring demand trends and adjusting purchasing plans accordingly
• Supervised the maintenance of store equipment ensuring it is functioning properly at all times
• Created reports detailing store performance metrics such as sales volume, labor hours, inventory levels
• Assisted in developing marketing campaigns that increased brand awareness within the community
• Monitored customer feedback to identify areas for improvement in product selection, customer service and operational processes
• Conducted regular audits of stores' financial transactions ensuring accuracy of records
• Oversaw the scheduling of employees to ensure adequate staffing levels during peak times
• Implemented cost control measures to maximize profits without compromising quality standards
• Ensured compliance with company policies and procedures as well as local health codes regulations
• Analyzed financial data to ensure profitability goals were met or exceeded
• Developed and implemented strategies to increase sales and reduce costs
• Resolved customer complaints promptly and professionally
• Oversaw day-to-day store operations to foster efficient and profitable operations
• Interviewed and hired prospective employees according to team needs
• Evaluated customer feedback and complaints to locate weaknesses and improve service
• Monitored customer service levels and implemented necessary changes to improve customer satisfaction
• Stocked and organized products in storage spaces and retail shelves
• Set sales targets and budgets for team leads and employees to follow
• Solved problems and resolved conflicts for team members and customers
• Leveraged new sales strategies to increase store revenue
• Tracked store inventory and ordered new products to prevent shortages
• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
• Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
• Implemented loss prevention strategies, alleviating shrink
• Arranged store cleanings and renovations during periods of low customer traffic
• Addressed employee issues, performed corrective actions, and terminated employment when necessary

Store Manager in Training - CVS - Los Angeles, CA

(2011-03 - 2012-01)

• Cultivated relationships with vendors to ensure product availability at competitive prices
• Collaborated with marketing department to develop innovative promotions for customers
• Implemented systems for tracking stock levels, ordering merchandise and monitoring staff performance
• Initiated cost-saving measures while maintaining high standards of service delivery
• Analyzed market conditions to assess potential opportunities or threats facing the business
• Developed effective strategies to increase customer satisfaction and loyalty

Sales Manager - Lowes Home Improvement - Torrance, CA

(2002-06 - 2011-07)

• Managed customer accounts and customer relationships
• Established relationships with key customers, providing personalized service and support
• Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
• Held daily check-ins with team members to set objectives and monitor progress
• Analyzed sales data to identify trends and make recommendations for improvement
• Provided feedback gathered through field activity to executive leadership, helping inform future of strategy
• Implemented new processes and procedures designed to streamline operations while improving customer satisfaction scores
• Prepared reports to detail variety of market conditions for management
• Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
• Organized trade shows and other promotional events aimed at increasing brand awareness and generating leads
• Managed sales team to consistently achieve growth and hit sales targets
• Developed and implemented effective sales strategies to drive revenue growth
• Provided guidance and mentorship for junior-level staff members
• Developed sales team through motivation, counseling and product knowledge education
• Monitored customer preferences to determine focus of sales efforts
• Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently

Campus Manager - Baptist Church - Inglewood, CA

(2000-01 - 2000-08)

• Provided guidance and support to students regarding academic resources and policies
• Participated in professional development activities designed to enhance knowledge base in higher education administration
• Developed strategies for increasing student engagement through programming opportunities
• Ensured compliance with relevant laws, regulations, and policies governing campus operations
• Resolved conflicts between university departments related to resource allocation issues
• Coordinated logistics for large-scale events hosted by the university, such as conferences or workshops
• Developed strong relationships with university departments to ensure successful collaborations
• Utilized data analysis techniques to identify areas of improvement in campus operations
• Formulated policies for governing the use of campus facilities by outside organizations

D.P.T. - Sports Physical Therapy - Missouri Valley College (2011-08)

A.A. - Education - Cal State Los Angeles (2001-01)

A.A. - Education - West LA (1996-08)

Nursing in Education - Southern University (1992-08)