Maika Hennessy

A results-driven professional with over 7 years of experience in management and leadership across food service, automotive detailing, slot technology, and field service, complemented by 2 years in the HVAC/Plumbing industry. Known for a proven track record of operational excellence, performance-driven results, and enhancing team productivity, I bring strong analytical skills, a customer-focused mindset, and a deep technical acumen. With a hands-on approach in leadership, troubleshooting, and process improvement, I am consistently recognized for driving success and delivering high-quality results in fast-paced, service-oriented environments.

Slot Technician at South Point Hotel and Casino (2024-10 – 2025-08)

• Slot technicians ensure slot machines operate smoothly and efficiently in casinos.
• Responsibilities include installing, maintaining, and repairing slot machines.
• Ensure machines perform optimally and comply with regulatory standards.
• Require understanding of both mechanical and electronic components.
• Possess strong problem-solving skills to quickly diagnose and resolve issues.
• Minimize downtime to ensure a positive experience for players.
• Collaborate with casino staff to provide excellent customer service.
• Address patron concerns or questions regarding the machines.
• Stay informed about technological advancements and trends in the gaming industry.
• Manage increasingly sophisticated equipment in modern casinos.

Field Service Technician at Aristocrat Technology (2023-07 – 2024-10)

• Skilled professionals responsible for installing, maintaining, and repairing equipment and systems at various locations.
• Often work directly at a customer's site.
• Operate across various industries, including telecommunications, IT, automotive, and manufacturing.
• Require strong technical aptitude to diagnose and resolve issues efficiently.
• Possess excellent communication skills to interact with clients and provide clear explanations or guidance.
• Must be adaptable and able to work independently.
• Frequently travel to different sites and address unique challenges daily.
• Expertise is crucial for ensuring the smooth operation of essential systems and equipment due to the growing complexity of modern technology.

Detail Technician Part Owner and Operator at Finishline Auto Spa and Detailing (2022-03 – 2023-07)

• Helped maintain weekly revenue goals and created new revenue goals and kept an organized workspace
• Communicated with the Owner about all routes and scheduling and Technicians to facilitate auto-placement
• Communicated with Service Advisor regarding detail services, repairs, and estimates for any damages
• time completion on all vehicals
• Performed vehicle drop-off inspection, recommends maintenance & documents existing damage
• Made sure every appointment was met on time
• Responsible for also Identifying, managing, and placing orders for all detailing department products & equipment
• Facilitated and performed all detailing department duties
• Performed other duties as requested

Residential HVAC/Plumbing Installer at Best Air Conditioning Plumbing Repair (2021-04 – 2022-03)

• Provide prompt, efficient service and proactive communication with customers
• Maintains the highest level of standards for time management and quality completion
• Performs other duties as assigned
• Maintains the highest level of customer service while performing installation and other job duties
• Installs new Heating and Air Conditioning systems and related accessories according to company, safety, and manufacturer specifications
• Ensures complete protection of customer's property during installation or service of product
• Removes all old equipment from the customer's home and cleans up all areas utilized for the new installation
• Installed gas water heaters along with highly efficient tankless water heaters
• Also ensured equipment was functioning as supposed to: checking for leaks, making sure all electrical was wired correctly, and overall making sure the customer had an amazing experience

Detail Technician Manager at Finishline Auto Spa and Detailing (2017-06 – 2021-04)

• Helped maintain a safe and organized workspace
• Communicated with Service Advisors and Technicians to facilitate auto-placement
• Communicated with Service Advisor regarding detail services, repairs, and estimates for
• time completion
• Performed vehicle drop-off inspection, recommends maintenance & documents existing damages
• Responsible for also Identifying, managing, and placing orders for all detailing department products & equipment
• Facilitated and performed all detailing department duties
• Performed other duties as requested

Manager at McDonald's (2016-05 – 2018-05)

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
• Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Applied customer feedback to develop process improvements and support long-term business needs. Conducted monthly inventories of raw materials and components on the work floor.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees, including training, mentoring, and new hire documentation.

Certification in Universal EPA Certified – Quality Technical Training Center (2020-10 – 2020-12)

Diploma – Liberty High School (2017)