Kiara Moodley

AS A YOUNG INDIVIDUAL … MY EXPERIENCE, SKILLS AND EXPERTISE OFFERS 2 YEARS OF ADEQUATE KNOWLEGDE WITHIN THE ADMINISTRATION ENVIROMENT AND 1 YEAR OF QUALITY ASSURANCE EXPERIENCE.

I HAVE THEREFORE, CREATED AND ESTABLISHED A PROFESSIONAL WORKING PROFILE FOR MYSELF, THAT WHICH ALLOWS ME TO INTERACT WITH PEOPLE FROM DIFFERENT CULTURES, BACKGROUNDS, SOCIAL COMMITEES AND PERSONALITIES.

I HAVE THE PASSION TO PERSERVERE AND I ALLOW MYSELF TO BE EXPOSED TO MANY TASKS AND CHALLENGES THAT WHICH ALLOWS ME TO GROW AND DEVELOP NOT ONLY AS A BETTER PERSON, BUT ALSO AS A BETTER WORKING INDIVIDUAL WITHIN THE COMPANY.

I STRONGLY BELIEVE THAT WORKING HARD AND BEEN DEDICATED TOWARDS MY JOB AND BEEN PASSIONATE TOWARDS IT PAVES THE WAY TO SUCCESS AND CREATES A BETTER WORKING ENVIROMENT FOR MYSELF AND OTHERS AROUND ME.

I LOVE TO LEARN NEW THINGS AND DO THINGS DIFFERENTLY AS IT ALLOWS ME TO LOOK AT THINGS IN A WORKSPACE IN A MORE POSITIVE AND APPROACHABLE MANNER.

I LOOK FORWARD TO APPLYING THESE QUALITIES WITHIN YOUR WORK ENVIROMENT TO ENSURE THAT BOTH “THE COMPANY AND I” GROW MORE SUCCESSFUL OVERALL.

ADMINISTRATIVE CLERK at CHELLAN REFRIGARATION SERVICES (2021-01 – 2021-12)

• SENDING/RESPONDING OF EMAILS AND CHECKING EMAILS
• DOING THE FILLING AND ORGANISING PAPERWORK
• BOOKING/SCHEDULING OF APPOINTMENTS FOR MEETINGS
• ATTENDING TO INCOMING PHONE CALLS AND CUSTOMER QUERIES
• DOING WEEKLY PAYROLL AND TRAINING REMUNERATIONS
• ENTERING MINUTES OF A MEETING
• PERFORMING RECEPTIONIST ROLES AND DUTIES
• MEETING AND GREETING CLEINTS
• DOING FOLLOW-UPS FOR PAYMENT AND CREDIT CHECKS
• INVOICE FILING AND INVOICING TRANSACTIONS
• WORKING WITH CREDITORS AND DEBTORS

ADMINISTRATIVE ASSISTANT at CARTRACK (SECURE TINT AND SIGNS) (2022-01 – 2022-12)

• DATA CAPTURING AND FILLING OUT CLIENT APPLICATIONS
• VEHICLE TRACKING ON SYSTEMS (TRACKER, iEvolve, DIGICORE CRM)
• CONDUCTING ACCURATE MONTHLY STOCK CONTROL AND AUDIT STOCK TAKE WITH HEAD OFFICE
• ORDERING, ISSUING AND RETURNING OF STOCK
• GENERATING INVOICES, PRO-FORMAS AND CREDIT NOTES TO DISCOVERY, CARTRACK AND TRACKER
• LIASING WITH DEALERSHIPS AND CLIENTS REGARDING THEIR APPOINTMENTS AND BOOKINGS
• CONFIRMING TECHNICIAN APPOINTMENTS WITH CLIENTS FOR FITMENT
• OBTAINING CASE NUMBERS FOR EACH JOB ALLOCATION AND ALL REPAIRS AND REMOVAL OF UNITS
• HANDLING OF ALL JOB CARDS AND INVOICERS
• RESCHEDULING OF ALL MISSED APPOINTMENTS BY TECHNICIANS
• FOLLOW-UPS ON OUTSTANDING BOOKINGS
• ASSISTING WITH OVER-BILLED CLIENTS (REBATES AND REFUNDS)
• COLLECTION OF FINANCES (LARGE CASH DEPOSITS VIA EFT AND PETTY CASH)
• WORKING ON MS WORD, EXCEL, CRM SYSTEMS, SCAN PRINT AND DISCOVERY AND CAR TRACKER PORTALS

CUSTOMER SERVICE AGENT (WORLD REMIT) at CONTACT IQ PTY Ltd (2023-01 – 2023-12)

• IDENTIFY AND UNDERSTAND BASIC CUSTOMER NEEDS THAT IS RELATING TO ANY QUERIES OR COMPLIANTS REGARDING THEIR PRODUCTS OR SERVICES
• ESCALATING AND HANDLING ALL/ANY COMPLIANTS/QUERIES TO THE APPROPRIATE CHANNELS ON WORLD REMIT CAMPAIGNS
• PROVIDING ACCURATE INFORMATION ON ALL PRODUCTS AND SERVICES TO ALL CLIENTS
• OPERATE CUSTOMER RELATED INFORMATION SYSTEMS TO MAINTAIN AND SECURE CUSTOMER RECORDS
• CONTRIBUTING TOWARDS THE SUCCESS AND PERFORMANCE OF THE TEAM TO ACHIEVE KPIs AND GOALS
• ADHERE TO THE COMPANY AND DEPARTMENT POLICIES, STANDARDS AND PROCEDURES
• FOLLOW CLEAR INSTRUCTIONS AND GUIDELINES TO INVESTIGATE, RESOLVE AND PROCESS HIGH VOLUMES OF QUERIES AND COMPLIANTS IN A TIMELY AND IN AN EFFECTIVE MANNER

QUALITY ASSESSOR at CONNECT IQ PTY Ltd (2024-01 – Present)

• ASSESSING CUSTOMER SERVICE SALES CALLS FOR THE U.S.A AND LOCAL CAMPAIGNS (WORLD REMIT, SENDWAVE AND HIPPO)
• MARKING AND IDENTIFYING MISCONDUCT AND MISLEADING INFORMATION AND MANAGING REPORT SUMMARIES FOR THE MONTH
• COLLADING DATA AND ANALYSING STATS AND COLLABORATION CALLS WITH REPRESENTATIVES AND AGENTS
• DOING ADEQUATE TRAINING WITH AGENTS AND CONDUCTING ASSESSMENTS AND ONLINE CALL SESSIONS WITH AGENTS
• EVALUATING INCORRECT CALLS AND UPSKILLING NEW COMERS INTO THE BUSINESS
• FINDING SOLUTIONS WHEN MARKING CALLS AND WORKING ON SLACK AND ZENDESK PROGRAMS
• POINTING OUT RED FLAGS ON CALLS AND COMPLETING DATA SHEETS AND COACHING TRACKERS
• LIASING WITH CLIENTS REGARDING THEIR AGENTS PERFORMANCE AND KPI STATS
• WORKING TOWARDS DAILY TARGETS FOR MAXIMUM PRODUCTIVITY AND CREATING SCORECARDS
• REPORTING ON TRENDS AND PATTERNS AND DOING RANDOM CALL AUDITS

DIPLOMA in Grade 12 – DALEVIEW SECONDARY SCHOOL (2020)