Briana Ortiz

Anticipated customers' needs, providing amazing customer service. Reception experience Picked up other tasks while the office was short staffed

Office Clerk at Lithia Motors, Bell Road Toyota (2021-09 – 2023-05)

• Anticipated customers' needs, providing amazing customer service.
• Reception experience
• Picked up other tasks while the office was short staffed
• CDK trained

Service BDC Representative at Joe Gambino's, Gateway Chevrolet (2023-05 – 2024-06)

• Assisted customers with service needs
• Experience using X-time and Dealertrack
• Provided a positive customer experience with friendly service.
• Experience taking cash, card and check payments for customers paying for services
• Responded to inbound calls using a script, listening skills and product knowledge to solve customers inquiries.
• Made outbound calls assessing customers experience, missed appointments and more in-depth service questions.
• Experience with giving out loaner vehicles to customer and caring for their needs

Service BDC Representative at Asbury- Larry H Miller CDJR (2024-08 – 2026-01)

• Assisted customers with service needs
• Experience using X-time and CDK
• Made outbound calls assessing missed appointments and ordering parts
• Experience with TSD, and loaner vehicle dispatch.
• Responded to inbound calls, assisting the guests needs in every way
• Set proper expectations for turn around time and any diagnostic time frame
• Experience scanning into CDK for services repair orders as well as some accounting scanning
• Helped clear the work load for other departments when time was available

Customer Service Representative at Consumer Cellular (2026-03 – 2026-05)

• Assisted customers with service needs
• Assisted guests with making payments
• Experience with troubleshooting phone issues
• Followed a strict schedule
• Computer navigation
• Experience with CX One
• Experience with Knowledge Base
• Experience taking notes
• Experience navigating multiple screens
• Phone call for long periods of time
• Experience with account opportunities, adding lines, selling phones

Service BDC Representative at Peoria Ford (2026-05 – 2026-07)

• Assisted customers by scheduling appointments
• Made numerous outbound calls, bringing customers back in to dealership
• Experience with CDK
• Experience with TSD
• Scheduled appointments
• Reached out to guests regarding their experiences with the service
• Scheduled next appointments

High School Diploma – Desert View High School (2020-05-21)

Cosmetology License in Cosmetology – Pima JTED (2020-05-21)