Kim Parker

Dynamic, award-winning Executive Leader with over 25 years of success driving business growth, operational excellence, and market share expansion within the insurance and financial services sectors. Proven track record as a perennial top producer, adept at managing multi-functional teams, executing high-stakes outside sales strategies, and cultivating high-value broker and community partnerships. A strategic leader recognized for transforming underperforming areas, securing elite account retention, and building lasting community presence.

Center Director – Pensacola Center - FLORIDA BLUE - Pensacola, FL

(2015-09 - 2026-07)

• Full operational and fiscal accountability for the overall performance, appearance, and strategic success of the center
• Lead, mentor, and coach center consultants to consistently meet and exceed aggressive sales, service, and retention targets
• Serve as the primary coordinator for multi-functional business units, local market presence, and high-impact community outreach initiatives
• Monitor and optimize key performance indicators (KPIs), including internal/external event attendance and center traffic

Director of Group Operations - COMBINED INSURANCE SERVICES, INC. - Pensacola, FL

(2014-08 - 2015-09)

• Spearheaded sales, client retention, and management of comprehensive employee benefit portfolios, including group health, life, disability, and ancillary products
• Navigated highly complex regulatory issues and compliance mandates, including Healthcare Reform guidelines
• Maintained Marketplace Certification as a Blue Diamond Contracted General Agent, successfully penetrating the under/over 65 individual markets

Mid-Market Combo Sales Representative / Agent Coordinator - FLORIDA BLUE - Pensacola, FL

(1998-06 - 2014-08)

• Generated and retained mid-market large and small group business lines across the Florida Panhandle region
• Managed, developed, and motivated external agent and broker networks to maximize pipeline volume and drive regional revenue
• Achieved elite multi-year recognition as a member of the President's Council and President's Club for top-tier production
• Honored with the prestigious statewide Net-Gain Producer Award and recognized as the top producer for Florida Combined Life Insurance Company
• Appointed to the Statewide Sales Advisory Council to collaborate on business policies, workflow overhauls, and corporate procedure changes

Co-Owner (Family Owned Business) - FIVE POINTS L&W, LLC - Pace, FL

(2007-07 - 2019-06)

• Direct all business management operations, including full fiscal accountability for P&L, accounting, financing, and cash flow
• Manage human resources, payroll, insurance, facility operations, and strict compliance with local, state, and federal business laws

Area Sales & Service Manager / Sales Representative - FIRST DATA MERCHANT SERVICES - Pensacola, FL

(1989-08 - 1998-06)

• Recruited, trained, and managed a high-performing team of sales and customer service representatives spanning multiple states
• Oversaw account production, pricing strategies, profitability, and customer retention across Alabama, Mississippi, and Northwest Florida
• Recognized as a Multi-Year National Top Producer for consistently shattering historical sales and account retention benchmarks

Bachelor of Arts - Education - Emory & Henry University