Kim R. Veale
Program Manager | Substance Abuse Case Manager | Behavioral Health Case Management
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About
Behavioral health and substance abuse case management professional with 15+ years of experience supporting adults with mental health, recovery, community stabilization, and service coordination needs. Skilled in intake completion, individualized service planning, referrals, crisis support, Medicaid documentation, discharge planning, probation compliance monitoring, and resource linkage. Brings strong experience across community services boards, behavioral healthcare, and substance abuse treatment settings, with added team lead-level responsibilities supporting workflow coordination, documentation quality, and client service follow-up.
Experience
Substance Abuse Case Manager - Impact Mental Health Services - Portsmouth, VA
(2026-05)
- Support adults with substance abuse issues who are seeking recovery, sobriety, and stronger stability through structured case management and service coordination.
- Complete client intakes, individualized service plans, referrals, monthly documentation, crisis support, resource linkage, and discharge planning to support treatment progress and continuity of care.
- Monitor probation compliance and coordinate with appropriate stakeholders to help clients remain aligned with recovery, legal, and service plan expectations.
- Attend weekly intensive outpatient program meetings to discuss client progress, substance abuse treatment participation, group engagement, and follow-up needs.
- Prepare Medicaid documentation using Microsoft Office and Google-based tools, with transition to Sunwave scheduled for June 2026.
Case Manager - Western Tidewater Community Services Board - Suffolk, VA
(2022-05 - 2026-05)
- Managed behavioral health case management services for adult clients by assessing needs, coordinating supports, and helping clients strengthen community living skills.
- Developed and updated individualized service plans in collaboration with clients, families, treatment providers, and service agencies to promote effective service delivery.
- Connected clients with community resources, rehabilitative supports, and life-skills services while providing follow-up counseling, instruction, and ongoing service coordination.
- Maintained accurate electronic health record documentation, including assessments, progress notes, referrals, service plans, and discharge-related information.
- Performed team lead-level duties beginning in Fall 2025, supporting case management coordination, documentation quality, workflow follow-up, and staff guidance while continuing to manage client services.
- Helped ensure case records, client communication, and service delivery practices aligned with HIPAA, Medicaid, agency, and licensure expectations.
Case Manager - Portsmouth Behavioral Healthcare Services - Portsmouth, VA
(2018-09 - 2022-02)
- Managed a monthly caseload of 35+ individuals with complex mental health and substance use needs, completing assessments and determining appropriate care levels.
- Coordinated services with private providers, hospitals, community programs, and internal teams to strengthen continuity of care and reduce service gaps.
- Contributed to a 12% reduction in recidivism in 2019 through consistent service coordination, follow-up, and resource connection for high-need clients.
- Entered and maintained client assessments, progress notes, service plans, referrals, and related documentation in electronic health record systems, including Credible.
- Led cross-training support for staff across divisions, improving process consistency and reinforcing compliance with legal and departmental policies.
Head Start Teacher - Union County Community Action - Monroe, NC
(2017-09 - 2018-02)
- Supported academic, social, and developmental progress for 20 pre-kindergarten students through lesson planning, classroom management, family communication, and inclusive curriculum delivery.
- Collaborated with district-level staff, school leadership, and families to create supportive learning environments and maintain accurate classroom documentation.
Teacher Assistant - Charlotte-Mecklenburg Schools - Charlotte, NC
(2015-11 - 2016-04)
- Supported classroom instruction, student engagement, behavior monitoring, attendance follow-up, learning materials, and accurate school records.
- Reinforced student self-esteem, peer interaction, and daily classroom routines while assisting teachers with documentation and learning activities.
Case Manager - Western Tidewater Community Services Board - Suffolk, VA
(2007-04 - 2015-04)
- Delivered long-term community-based case management, intake assessments, home visits, referrals, progress reporting, provider coordination, and Medicaid/licensure documentation support.
- Completed monthly progress reports, maintained client data files, and coordinated treatment provider communication to support consistent service delivery.
- Reinforced client living skills through home and community-based follow-up while developing action plans that supported rehabilitation and reduced recidivism risk.
Education
Bachelor of Science - Science, Interdisciplinary Studies - Norfolk State University
Career Studies Certificate - Early Childhood Education - South Piedmont Community College (2018-05)
