Chemere Douglas
Case Manager – Behavioral Health
Hire this person
Send a job offer directly to this candidate
About
Experienced Case Manager and Customer Support Professional with 20+ years of work experience, including pediatric behavioral health, hospital, postal, and nonprofit environments. Skilled in high-volume phone communication, client advocacy, care coordination, and crisis intervention. Previously held customer service roles in high-volume environments, providing efficient support and solutions.
Known for managing caseloads, training team members, and providing compassionate, solution-focused service. Seeking a full-time remote role in behavioral health coordination, member support, or customer service.
Experience
Case Manager – Behavioral Health - Handz-On - Vernon, CT
(2019-01)
- Managed a caseload of 8–11 clients, conducting hundreds of outreach calls weekly.
- Coordinated care plans and connected clients to mental health, medical, and housing resources.
- Assisted individuals with navigating healthcare and community services.
- Provided crisis intervention and emotional support.
- Trained new staff on case management processes and documentation.
- Maintained accurate case notes and collaborated with care teams.
Pediatric Behavioral Health Support – Emergency Department - Baystate Hospital - Springfield, MA
(2020-01 - 2022-12)
- Provided behavioral health support to pediatric patients in a high-stress emergency department environment.
- Assisted children and families experiencing crises, providing immediate emotional support and guidance.
- Coordinated with multidisciplinary care teams to develop care plans and referrals for follow-up behavioral health services.
- Conducted patient and family phone follow-ups to ensure continuity of care.
- Maintained detailed records in compliance with hospital policies and patient confidentiality standards.
