Kimberly A. Scott
Remote Customer Service Representative
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About
Versatile and dependable professional with over 20 years of experience across Remote Customer Support, Medical Administration, and Clinical Care. Managing high-volume workloads, maintaining HIPAA compliance, and delivering exceptional service in both remote and face-to-face environments.
Experience
Remote Customer Service Representative - Cleaning B's - Remote
(2013-01 - 2024-12)
- Managed multi-channel customer support (phone and live chat) for over a decade, consistently resolving complex service issues and maintaining high retention.
- Oversaw digital payroll data entry and maintained meticulous company records.
- Coordinated complex scheduling for service teams, ensuring peak operational efficiency.
Administrative Assistant - American Legion Post 19
(2001-01 - 2014-12)
- Provided high-level administrative support and managed organizational records.
- Acted as the primary point of contact for members, handling inquiries with professionalism and a service-first mindset.
Personal Care Assistant - K+A Medical
(2005-01 - 2007-12)
- Delivered essential daily living assistance to patients in home-care settings.
- Ensured full compliance with HIPAA standards while handling sensitive health information.
Clinical Support - Hilton Head Regional Medical Center - Hilton Head, SC
(1989-01 - 1990-12)
- Provided foundational clinical support and assisted medical staff in high-volume hospital environments.
Clinical Support - Logan General Hospital - Logan, WV
(1987-01 - 1988-12)
- Provided foundational clinical support and assisted medical staff in high-volume hospital environments.
Education
Phlebotomy Certification - Phlebotomy - Boone Vocational & Technical School (1986-01 - 1988-12)
Medical Lab Tech Certification - Medical Laboratory Technology - Boone Vocational & Technical School (1986-01 - 1988-12)
High School Diploma - Chapmanville High School (1986-12)
