Mia Haynes

All my previous roles have been customer service. In the most recent years I learned the skills of phone etiquette as well as working with two monitors in call center positions

Assistant store manger at Family dollar (2025-12 – Present)

• Managed daily store operations, including opening/closing procedures, cash handling, and deposit preparation
• Supervised staff and ensured smooth workflow during shifts, often leading operations independently
• Handled high-volume customer service while maintaining a positive and efficient store environment
• Organized and stocked merchandise, including endcaps, seasonal displays, and inventory replenishment
• Processed shipments and managed inventory (totes, backroom organization, and floor restocking)
• Resolved customer concerns and supported team members to maintain store standards
• Maintained cleanliness, safety, and compliance with company policies

Customer service representative at Sedgwick Claims Services (2024-03 – 2025-10)

• I assist employees from different companies with questions regarding short term disability and family and medical leave act memorizing plans for different companies and states and open claims
• I handle 25-35 calls a day providing clear guidance and resolving issues efficiently inbound and i handle 15-20 calls outbound to different departments within the company
• I deliver empathetic and accurate support with ensuring company policies and procedures
• I document and update claim information in internal systems to maintain accuracy and confidentially

Customer Service Representative at Verida Inc (2023-03 – 2023-10)

• Managed 30+ inbound calls and outbound calls daily assisting customers with inquiries and concerns regarding their ride
• Collected and entered customer information into company systems with a focus on accuracy and efficiency
• Coordinated with other departments through email and phone communication to resole customer issues
• Provided high quality customer service by actively listening, trouble shooting and ensuring prompt resolutions

Nanny at Child care provider (2022-08 – 2023-06)

• Created and maintained a safe and nurturing childcare environment ensuring well being and development
• Supported learning by educating and engaging with children through age appropriate activities and play
• Prepared meals, sanitized toys and surfaces and maintained a clean and organized environment
• Partnered with parents to understand and meet individual needs

Shift Leader at Firehouse subs (2021-10 – 2022-06)

• Supervised and supported a team of employees, delegating task and maintaining smooth shirt operations
• Acknowledged and greeted guest, handled cash/credit transactions and customized food orders
• Motorized sales and performance goals providing feedback to team members to meet targets
• Resolved customer concerns quickly and effectively to ensure positive dining experiences

Covid Screener at Engagemed (2021-04 – 2021-11)

• Worked in float pool, rotating across multiple clincins to support covid -19 safety protocols
• Screened 30 patients and all members of staff per shift by taking temperature and following scripted health questionnaires
• Determined entry by eligibility and escalated cases to nursing staff when necessary
• Maintained professionalism, empathy and accuracy while ensuring compliance with public health standers

Cashier at Krogers (2020-03 – 2021-04)

• Operated POS systems to complete sales transactions accurately and effectively
• Assisted customers at check out and self served areas, answering questions and resolving concerned s
• Coordinated with store departments to provide product information and direct customers appropriately
• Promoted the kroger loyalty program enrolling 140 customers by explaining benefits and offers
• Delivered excellent customer service while ensuring items were scanned and proved correctly

diploma – Maumelle high school (2015-08 – 2019-05)