Kimberly Moreau

Detail-oriented and highly adaptable professional with broad experience in member support and payroll administration. Demonstrated strengths in multi state payroll processing, organization, accuracy, and confidential data management, along with a proven ability to rapidly learn new systems and processes. Dedicated to providing high-quality service, efficient problem resolution, and consistent support of operational compliance.

Member Support Agent at Central One Federal Credit Union (2025-09 – Present)

• Assist members with savings products, withdrawals, transfers, and account inquiries with a high level of professionalism.
• Resolve disputes and provide guidance on credit union policies, products, and services.
• Open new accounts in compliance with internal procedures and regulatory requirements.
• Perform BSA responsibilities in alignment with the Credit Union's BSA Policy.
• Adhere to all credit union policies, procedures, and regulatory standards.

Claims Adjuster – Property at The Hanover Insurance Group (2024-09 – 2025-09)

• Investigated and evaluated property claims to determine coverage and liability.
• Reviewed reports, estimates, and documentation to assess damages and determine fair compensation.
• Negotiated settlements within authorized limits while maintaining regulatory compliance.
• Delivered timely, professional customer service to claimants and internal partners.

Payroll Administrator at PUMA North America, Inc. (2022-05 – 2024-07)

• Processed weekly and semi-monthly payroll for U.S. and Canadian corporate, retail, and CPG employees.
• Utilized ADP Smart Compliance and Workday to manage payroll activities.
• Set up garnishments and wage supports; reconciled timecards across multiple regions.
• Generated weekly and monthly payroll reports and processed EIBs.
• Supported retail operations with payroll-related inquiries.
• Prepared Canadian Records of Employment and ensured compliance with multi-state payroll regulations.

Electronic Services Clerk at Webster First Federal Credit Union (2021-11 – 2022-05)

• Processed ACH transactions, returns, and originations through EasCorp.
• Managed returned checks, ATM/debit card disputes, and card orders.
• Assisted with daily mail processing and remote/mobile deposit posting.
• Maintained overdraft tolerance programs and supported members and branch staff.

Electronic Payments Department at Digital Federal Credit Union (2012-09 – 2021-02)

• Processed ACH originations, corporate transactions, P2P transfers, A2A transactions, disputes, and stop payments.
• Conducted system testing and validation for core and related systems.
• Supported Bill Pay functions including research and registration issues.
• Managed electronic payment reversals and exceptions with accuracy and efficiency.

Associate Degrees in Business Administration & General Studies – Quinsigamond Community College (2018)