Kimberly Woolfork

Results-driven Human Resources and Operations professional with experience supporting payroll administration, employee relations, accounts payable/receivable, onboarding, compliance, and operational processes. Demonstrated ability to provide daily support across all functional HR areas while maintaining compliance with employment laws and company policies. Skilled in payroll processing, employee engagement, policy administration, investigations, employee relations, and financial administration.

Recognized for strong communication skills, confidentiality, process improvement, and building productive relationships across all levels of an organization.

HR Generalist / Payroll & Operations Administrator - TRUE Automotive Group - Lawrenceville, GA

(2023-03)

• Provide daily support across all functional areas of Human Resources while ensuring compliance with employment laws and company policies.
• Process weekly and semi-monthly payroll for 76+ employees utilizing Paylocity, including commissions, bonuses, overtime, and payroll adjustments
• Manage payroll totals ranging from $340,000–$500,000 per cycle while ensuring accuracy and compliance
• Support timekeeping and attendance processes including PTO tracking, timecard review, and payroll audits
• Address employee inquiries regarding payroll, schedules, benefits, uniforms, and HR-related concerns
• Conduct new hire orientation and onboarding activities for technicians, advisors, and corporate employees
• Maintain confidential personnel records, medical documentation, and I-9 compliance records
• Ensure completion and reverification of I-9 documentation in accordance with company policies and regulations
• Promote employee engagement through daily interaction with employees, meetings, and open communication
• Administer and communicate company policies, procedures, and organizational programs consistently
• Assist management with progressive disciplinary actions and employee-related documentation
• Serve as liaison between employees and leadership to support communication and workplace relations
• Support recruiting efforts through internal job postings, candidate evaluations, and interview coordination
• Monitor and reconcile authorized versus actual headcount for staffing accuracy
• Conduct and document employee investigations in a fair and consistent manner
• Process employee separations, maintain supporting documentation, and conduct exit procedures
• Manage unemployment claims including documentation and appeal support
• Support accounts payable and accounts receivable processes while maintaining accurate financial records
• Assist with employee recognition initiatives, company events, and special projects

Operations Manager - KCJ Trucking LLC

(2021-08 - 2023-02)

• Managed daily transportation operations, scheduling, logistics coordination, and budgeting activities
• Maintained compliance with DOT regulations and operational documentation requirements
• Coordinated communication between brokers, drivers, shippers, and customers
• Managed invoicing, billing, and accounts receivable activities to maintain company cash flow
• Improved operational efficiencies and administrative processes

Business Government Customer Coordinator - Verizon Wireless

(2016-10 - 2020-05)

• Delivered customer service and account support to business and government customers
• Exceeded performance goals and maintained high customer satisfaction scores
• Resolved service-related issues and improved customer retention

Financial Service Representative - Truist Bank

(2015-07 - 2016-09)

• Developed relationships with consumer and business customers
• Supported banking services, account management, and financial product solutions
• Identified opportunities to strengthen customer relationships and improve service outcomes

Bachelor of Science - Criminal Justice - Westwood College