Mortgage, sales, solution specialists,
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I have experience as a mortgage officer, solution specialist, sales representative, customer service, management, account executive, a call center specialist and restaurant manager. I have an established track record of high performance in my job responsibilities, independently analyzing and supervising staff to ensure a healthy and comfortable workplace for everyone. I’m seeking work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization.
▪ Strong problem solving skills in finding solutions for clients with low income
▪ Communicate effectively with all stakeholders, including the customer, sales associate, lenders,
and processors
▪ Worked closely with underwriters, processors, and other team members to ensure timely and accurate loan processing
▪ Maintained in-depth knowledge of current market trends, government regulations, and industry standards
▪ Assist clients with the loan application process and answered their questions about mortgage options and procedures with all state and federal regulations
▪ Conducted financial analysis to determine clients loan eligibility and recommend suitable mortgage options
▪ Responded to clients inquiries and provided information about mortgage products and procedures
▪ Maintained accurate records of all loan transactions and ensure compliance with all state and federal regulations
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▪ Establish, developed and maintained client referral relationships with potential and existing customers, Realtors, builders, developers, and others to establish and retain business.
▪ Upheld complete confidentiality of all submitted information according to release guidelines
▪ Conducted through assessments of clients financial situations and helped them choose the most suitable mortgage options
▪ Meet with clients to ensure full understanding of residential mortgage options for which they qualify and the risks and benefits of each
Associate of Science in Administration of Justice, Sacramento City College – Sacramento, CA 2007 – 2009
