Kinxa

Detail-oriented QA Analyst with 4+ years of experience in manual and automation testing across healthcare, travel, and e-commerce domains. Skilled in functionality, regression, and post-release testing, technical troubleshooting, CRM ticket handling, and documentation. Strong customer service background with experience supporting end users via phone/email and working with PHI under HIPAA compliance.

Adept at analyzing system specifications, creating test plans, logging defects, and collaborating with development and business teams.

QA & Medical Data Analyst – Healthcare Patient Portal at Infotek Solutions (2023-01 – Present)

• Reviewed and analyzed system specifications for healthcare modules.
• Designed, executed, and documented test cases, scripts, and scenarios.
• Logged defects in JIRA and collaborated closely with developers for resolution.
• Provided technical and end-user support involving troubleshooting of portal issues.
• Documented customer issues in CRM/ticketing systems from intake to final resolution.
• Assessed ticket severity, resolved issues directly where possible, and escalated when needed.
• Supported post-release testing, regression validation, and deployment checks.
• Ensured HIPAA compliance, secure PHI handling, and accurate system documentation.

Quality Software Tester – Travel & Warehouse Applications at Infotek Solutions (2016-01 – 2020-12)

• Executed test cases, created detailed logs, and documented defects.
• Review user stories, business requirements, and system specifications.
• Performed functionality, regression, and UAT testing.
• Troubleshot issues and collaborated with cross-functional teams for fixes.
• Created reports and documentation of feature behavior and system issues.
• Validated backend data using SQL queries.

Clinical Medical Assistant (Extern) at Northern Virginia Community College (2024-01 – 2024-12)

• Provided customer-facing support and resolved patient data issues.
• Maintained PHI confidentiality and adhered to HIPAA standards.
• Performed data entry, documentation, and technical support in EMR systems.

Daycare Owner (Customer & Technical Support Component) at Self-Employed (2021-01 – Present)

• Managed parent communication via phone/email and resolved issues professionally.
• Maintained accurate records, documentation, and compliance logs.
• Provided troubleshooting and support for enrollment systems and parent access.

Bachelor of Computer Science in Computer Science – University of Peshawar

High School Diploma in Pre-Medical – Edwards College, Pakistan