Kitt Bloom-Sutter

Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations

Front Desk/Medical Records at Southdale Pediatric (2024-02 – Present)

• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
• Assisted healthcare providers in locating specific patient information as requested
• Responded to requests from patients or authorized individuals regarding release of medical records

Front Desk/Dog Handler at Woofcental (2022-08 – 2024-02)

• Led daily exercise routines for dogs, ensuring they received adequate physical activity and mental stimulation
• Maintained a clean and safe environment for the dogs by regularly sanitizing kennels and play areas
• Monitored group play sessions among multiple dogs to ensure a safe and harmonious social dynamic
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Trained new front desk personnel on standard operating procedures and customer service protocols
• Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
• Responded to email inquiries in a professional manner within established timelines

Animal Caretaker at Petco (2021-04 – 2022-07)

• Maintained clean and sanitary living environments for animals by regularly cleaning cages, enclosures, and play areas
• Administered medications as directed by veterinarians to ensure the health and well-being of animals
• Maintained inventory of food, supplies, and medications ensuring adequate stock levels at all times

Pre Nursing – Normandale (2024-08)

High school diploma or GED – Richfield High school