LeAn'ne Gaines

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Medical Receptionist/ Scribe - Pediatrics & Family Clinic - Union Springs, Alabama

(2025-04 - 2026-05)

• Greeted patients and families upon arrival at Pediatrics & Family Clinic.
• Scheduled appointments using electronic health record systems efficiently.
• Verified patient insurance information for accurate billing processes.

Call Center Representative - Skegee Call Center - Tuskegee, Alabama

(2020-05 - 2021-06)

• Managed high-volume inbound calls to assist customers with inquiries.
• Resolved customer complaints by identifying issues and providing effective solutions.
• Documented customer interactions in the company's CRM system for accurate record-keeping.

Home Health Scheduler - Home Instead Senior Care Home - Opelika, Alabama

(2017-01 - 2019-10)

• Coordinated schedules for caregivers and clients, ensuring optimal care coverage.
• Managed appointment bookings and changes, maintaining accurate client records.
• Communicated with families to address scheduling concerns and preferences.

Associate of Science - Medical Administration - Ultimate Medical Academy (2024-01 - 2024-11)