Komal Rewachand H

Technical Business Analyst / Business Systems Analyst with 13+ years of progressive experience across business analysis, change management, release management, functional testing, systems integration, UAT/SIT, Salesforce Data integration and data models, data transformation, data analysis, and technology-enabled delivery. Extensive hands-on experience supporting enterprise changes and releases through requirements analysis, change-impact assessment, change requests, UAT planning and execution, defect triage, release readiness, deployment validation, stakeholder communications, training, documentation, production support, and HealthCare. SAP Banking Solutions for payments and compliance reporting.

Financial services experience includes global payment processing, capital markets, Merger and Acquisitions, high-value payments, transaction data, and end-to-end downstream validation. Strong ability to coordinate business, product, engineering, QA, vendors, and distributed teams while maintaining traceability, managing dependencies, and supporting successful adoption of system and process changes.

Customer Success / Business Analyst – Health Insurance & Telehealth - INDEPENDENT CONTRACTOR

• Supported change and release readiness for Salesforce workflow updates by validating requirements, test scenarios, system behavior, and post-release outcomes.
• Worked on Salesforce data models for UAT testing for various Telehealth workflows like registration for a new member, workflows such as case management, Documentation for EHR records, Patient claim and billing processing,
• Patient Outreach via a Telehealth company and setting up appointments with Telehealth providers as well as assisting to get the queries resolved.
• Coordinated production issues and change-related findings with technology/product teams and communicated impacts and resolution status.
• Supported customer success and business analysis across health insurance functions including claims, billing, registration, and scheduling; analyzed operational workflows and member/patient journeys to identify issues and improvement opportunities.
• Performed Salesforce UAT and production support for patient/member workflows, translating business and operational needs into system clarifications, test scenarios, and delivery feedback.
• Supported end-to-end member lifecycle activities including registration, insurance verification, account management, synchronization of current insurance information, account access, and provider visit scheduling.
• Analyzed data flows supporting varied patient/member scenarios and worked with sensitive healthcare information; applied data-handling, access, verification, and HIPAA-related controls required for the operating environment.
• Reviewed member documents, case summaries, follow-ups, and insurance information for accuracy and compliance with internal procedures.
• Provided direct production and customer support, investigated issues, documented findings, and coordinated resolution with technology/product teams.

Salesforce Business Analyst / Functional Lead / Technical Writer (Volunteer) - AMERICAN RED CROSS

(2024-06 - 2025-07)

• Supported release management through UAT coordination, post-deployment validation, release-quality tracking, and updates to functional documentation.
• Performed dependency analysis to understand how modifications affect integrations, reporting, security, and user experience.
• Facilitate requirement workshops, process mapping sessions, and architecture reviews to ensure alignment between business strategy and system design.
• Translated complex business workflows into Salesforce data models, MuleSoft integration flows, and API‑driven solutions.
• Prepared BRDs, SOPs, technical test scripts, and user-facing guidance to support adoption and operational readiness.
• Documented Salesforce workflows and supported UAT for volunteer and recruitment applications, translating business processes into clear functional documentation and test coverage.
• Collaborated with cross-functional teams to align requirements, documentation, system behavior, and compliance expectations.
• Completed full understanding and training of Salesforce modules used at American red cross for overall employee and volunteering system.
• Used MuleSoft for Data Migration scheduling runs from ERP system to Salesforce and completed all accurate documentation required for the initial implementation of the project and worked directly with business leads and other team members.
• Created detailed current‑state data flow diagrams across Salesforce, MuleSoft, ERP, banking systems, and data lakes
• Created high‑quality system architecture diagrams, data flow maps, and integration blueprints using Lucid chart, to support enterprise design reviews and stakeholder communication.
• Develop current‑state and future‑state process flows, ERDs, and API interaction diagrams using visual modeling tools to ensure clarity across technical and business teams.
• Use Figma to design user‑centric workflow mockups, UI prototypes, and experience-layer diagrams for Salesforce and integrated applications.
• Documented Salesforce data models, MuleSoft API-led architecture, and ERP/banking system interactions using Lucid chart and Visio for clear traceability and governance.
• Build detailed data mapping, lineage, and reconciliation diagrams using visual tools to support data quality, compliance, and audit requirements.
• Defined future‑state integration patterns using API‑led connectivity, event-driven architecture, and governed data pipelines.
• Maintained Confluence documentation for data flows, system interactions, and integration dependencies to support enterprise governance.
• Used SQL, Google Big Query, and PLX for data audits; performed reconciliation and reporting with advanced Excel/Google Sheets functions to validate data integrity.
• Translated functional requirements into technical specifications and partnered with engineering teams through sprint planning and delivery.
• Authored BRDs, SOPs, and technical test scripts; led UAT and post-deployment validation to confirm requirements and release quality.
• Monitored system health, data integrity, backend configurations, governance, and platform maintenance across Salesforce-based applications.
• Maintained performance trackers and supported reporting for application and operational metrics.

Project / Business Analyst | Freelancing

(2023-09 - 2024-11)

• Supported change management for HRIS enhancements by coordinating change requests, assessing workflow impacts, and partnering with IT and vendors through implementation.
• Supported release activities for system upgrades and new feature rollouts through UAT planning, execution, defect tracking, retesting, and validation.
• Conducted gap analysis across recruitment, onboarding, compensation, and benefits processes and recommended scalable system and process improvements.
• Collaborated with Enterprise Architects, product owners, and business SMEs to analyze business objectives and convert them into clear, actionable functional and technical specifications.
• Worked on Rest API detailed documentation for this product.
• Administered Infor and Cornerstone HRIS platforms, supporting business workflows, integrations, reporting, and functional enhancements.
• Conducted recurring data audits and validation checks to maintain accuracy, integrity, accessibility, and consistency across systems.
• Created process documentation, user guides, training materials, reports, and dashboards for business leadership and end users.
• Coordinated with IT teams and external vendors to troubleshoot system issues, validate integration, and manage change requests.
• Facilitated UAT planning, execution, defect tracking, and validation for system upgrades and new feature rollouts.
• Supported secure access controls and change management while simplifying technical concepts for non-technical stakeholders.

AVP – Testing / Business Analyst - CREDIT SUISSE

(2022-05 - 2023-07)

• Supported release management for planned releases by coordinating test execution, defect prioritization, release reviews, readiness activities, and post-development validation.
• Maintained release-related JIRA/Confluence artifacts, status reporting, requirements traceability, and stakeholder communications across program, IT, vendor, and distributed teams.
• Used Microsoft Visio, and Figma to support enterprise design reviews and stakeholder communication.
• Facilitated stakeholder discussions, interviews, workshops, and focus groups to elicit business needs and translate requirements into user stories and solution expectations.
• Gathered and documented requirements for high-value payment systems, including Fedwire and CHIPS, with alignment to ISO 20022 / CBPR+ standards.
• Served as liaison among program leadership, SMEs, IT teams, vendors, and distributed onshore/offshore teams to clarify requirements and resolve open questions.
• Analyzed application workflows across capital market