Konya Couch

Detail-oriented Customer Service Representative with over 5 years of experience in fast-paced call center environments. Proven ability to manage customer inquiries, resolve issues, and process payments with 98% accuracy. Skilled in data entry, customer relationship management, and coordinating with internal departments to ensure client satisfaction.

Eager to leverage strong communication and problem-solving skills to contribute to Waste Pro USA's call center objectives and enhance customer service.

Security and dispatcher at Andy Frain Services (2025-11 – 2026-08)

• Provided over four years of armed and unarmed personal protective security services for large and small-scale events and clients.
• Consistently ensured the safety and security of all individuals present.
• Managed and protected vendors, and safely escorted guests during event entry and exit while rigorously adhering to safety protocols.

Security Supervisor and Operations Manager at Dynamic Security Inc (2017-01 – 2025-01)

• Managed daily operational activities and generated comprehensive reports.
• Implemented and sustained a customer service framework designed to maximize guest satisfaction.
• Conceptualized and executed promotional campaigns and initiatives to elevate occupancy levels.
• Verified that all guest rooms were impeccably cleaned, fully stocked, and thoroughly inspected before arrival.

Customer service representative at Transworld Systems Inc. (2023-11 – 2024-07)

• Documented all customer inquiries and comments thoroughly and promptly.
• Coordinated between the billing department and customers to resolve issues.
• Processed cash and credit payments rapidly and accurately.
• Responded to all customer inquiries thoroughly and professionally.
• Referred unresolved customer grievances to designated departments for further investigation.
• Entered data promptly and efficiently with a 98% accuracy rate.

Customer service Representative at Faneuil (2021-10 – 2023-11)

• Fulfilled special merchandise orders for customers.
• Greeted customers promptly and efficiently determined their needs.
• Addressed customer questions regarding product availability and shipment timelines.
• Accurately logged all daily shipping and receiving orders.
• Provided accurate information regarding products and services in response to customer inquiries.
• Ensured timely customer greetings and efficient needs assessments.
• Documented all customer inquiries and comments thoroughly and quickly.
• Facilitated communication between the billing department and customers to resolve all issues.
• Processed credit card payments rapidly and accurately.
• Responded to all customer inquiries thoroughly and professionally.
• Referred unresolved customer grievances to designated departments for further investigation.
• Inputted data proficiently with a 98% accuracy rate.
• Processed service orders to ensure customer services functioned accurately.

High School Diploma – Plainfield High school (1999-09 – 2003-06)