Koo

Friendly, energetic, and reliable professional with extensive experience in customer service, hospitality, and beverage/food preparation. Quick learner who thrives in fast-paced environments, delivering exceptional customer experiences while maintaining high standards of organization, quality, and cleanliness.

Barista & Beverage Specialist - Milk and Honey Coffee & Boba Drinks - Aliso Viejo, CA

• Handcrafted high-quality specialty beverages including coffee, boba drinks, homemade tea, matcha lattes, and smoothies.
• Delivered friendly and efficient customer service, consistently ensuring customer satisfaction.
• Maintained a clean, welcoming, and well-organized workspace while adhering to food safety standards.
• Assisted with opening duties, inventory preparation, and daily cafe operations in a fast-paced environment.

Barista & Customer Service Associate - Cozy Café - Laguna Beach, CA

• Prepared and served high-quality espresso drinks, specialty coffee, gelato, and fresh pastries.
• Handled morning opening shifts, ensuring the café was fully prepped, clean, and ready for daily service.
• Assisted customers with menu selections, orders, and provided a warm, hospitable atmosphere.
• Maintained cleanliness and organization across the counter, seating area, and service stations.

Server - Carmelita's - Dana Point, CA

• Provided high-level customer service in a high-volume restaurant setting.
• Accurately took food and beverage orders, provided thoughtful menu recommendations, and ensured a positive dining experience.
• Collaborated with kitchen and floor staff to deliver meals promptly and efficiently.

Hostess - Carmelita's - Laguna Beach, CA

• Welcomed guests with warmth and enthusiasm, managing seating, reservations, and waitlists.
• Answered phone inquiries and assisted guests with enthusiasm and professionalism.
• Escorted guests to tables and maintained proper flow and balance across server stations.

Order Fulfillment Associate - Tustin, CA

• Accurately packed and prepared online orders in a fast-paced environment.
• Maintained strong organization, speed, and accuracy to ensure seamless fulfillment.