Kortney Cruz

Tenured Administrative Scheduling Coordinator with medical billing experience. Familiarity with working in various medical settings, including medical offices, hospitals and home health. I have expansive knowledge across multiple medical specialties including Pharmacy, Pediatrics, Cardiology and Infectious Disease.

I am well versed in multiple EMR Systems and familiar in patient charting, scheduling, insurance verifications, pre-authorizations, VA authorizations, reviewing and coordinating referrals.

Staffing Coordinator - Elite Nurses - Remote

• Coordinate and oversee nurse scheduling across 30+ skilled nursing and long-term care facilities statewide, ensuring continuous and efficient shift coverage based on real-time client and caregiver needs.
• Serve as the primary point of contact for nursing staff, managing high-volume communication regarding shift assignments, availability updates, cancellations, and orientation onboarding.
• Act as liaison between caregivers, facilities, and internal teams to ensure optimal caregiver-to-facility placements, including full-time, per diem, and long-term contract opportunities.
• Proactively resolve last-minute call-outs, shift cancellations, and scheduling gaps by identifying alternative caregivers, offering incentives, and maintaining detailed availability rosters.

Client Coordinator - Maxim Healthcare

(2019 - 2024)

• Coordinate 70+ pediatric cases, ensuring seamless nurse staffing and care continuity.
• Enhance discharge efficiency by aligning specialized nurses with complex pediatric needs.
• Conduct home safety checks, ensuring secure environments for vulnerable patients.
• Manage patient records, insurance verifications, and medical supply logistics effectively.
• Facilitate communication between families and nurses, ensuring timely scheduling updates.

Patient Services Representative - Coram Infusion Pharmacy

(2016 - 2019)

• Coordinate home IV therapy with patients and caregivers, ensuring timely prescription fulfillment.
• Collaborate with healthcare providers to streamline patient care and improve service efficiency.
• Manage insurance processes, utilizing Availity and HCN, to optimize coverage and billing accuracy.
• Analyze patient referrals and medical history to determine appropriate care levels.
• Facilitate communication between doctors, hospitals, and patients for seamless treatment delivery.

Seffner Christian Academy (2012)