Kristin Brennan

Results-driven regional vice president with over 10 years of experience in leading high-performing account management teams of 8-12 members. Proven track record in enhancing client loyalty and retention while maximizing bottom-line profitability. Expertise in standardizing operational excellence across multiple branches and successfully launching new products. Committed to fostering a culture of accountability and safety within teams.

Director of Operations at Orleans Security, LLC. (2025-08 – Present)

• Managed staff schedules to optimize resource allocation and enhance efficiency.
• Reviewed operational procedures to identify and implement improvements.
• Resolved customer service issues promptly, maintaining high levels of satisfaction.
• Developed and implemented strategies to maximize efficiency while reducing costs.
• Recognized employees for exemplary service, boosting company morale.

Regional Vice President at Security Solutions of America (2023-01 – 2025-07)

Oversaw daily operations across multiple locations, managing staffing, budgeting, and scheduling to ensure seamless coordination.

• Provided strategic input on regional operations, enhancing planning activities and aligning objectives.
• Addressed customer concerns and complaints, fostering high levels of customer satisfaction through effective communication.

Branch Manager at Security Solutions of America (2017-04 – 2023-01)

Directed daily operations, managing HR, recruiting, scheduling, payroll administration, and invoicing/collections to streamline branch efficiency.

• Cultivated corporate culture emphasizing quality service and teamwork through proactive reinforcement, enhancing employee engagement.
• Executed thorough audits of branch activities, ensuring operational accuracy and compliance with company standards.

Director of Operations at Falcon Security Company (2016-08 – 2017-04)

• Conducted regular audits of operational processes to ensure compliance with regulations and industry standards, mitigating risk and improving operational integrity.
• Fostered professional relationships and established open communication channels among staff, enhancing collaboration and team cohesion.
• Resolved customer issues promptly and professionally, contributing to high customer satisfaction ratings and loyalty.

Human Resources Manager at Diaz Market (2015-01 – 2016-08)

• Certified new hire paperwork, including I-9 forms, ensuring federal compliance.
• Resolved payroll discrepancies, ensuring timely and accurate paychecks for employees.
• Maintained accurate records of employee deductions and payments, supporting financial integrity.

Executive Assistant at Falcon Security Company (2013-01 – 2015-01)

• Managed employee lifecycle processes, enhancing onboarding, performance evaluations, and disciplinary actions to support workforce development.
• Defined performance expectations aligned with job descriptions, clarifying roles to foster accountability and performance alignment.
• Ensured adherence to federal, state, and local employment laws in all HR management aspects.

Recruiter at Talon Consulting Group (2010-10 – 2013-01)

• Collaborated with hiring managers to understand staffing needs and position requirements.
• Conducted thorough candidate screenings to identify top talent for client roles.
• Developed and maintained strong relationships with potential candidates and clients.

Customer Service Manager at RecordMax USA (2008-07 – 2010-10)

• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Collaborated with departments to improve communication and expedite service delivery.
• Maintained accurate records of customer interactions to inform future service improvements.

Human Resources Specialist at Refreshment Solutions (2005-03 – 2008-07)

• Streamlined recruitment and onboarding processes, enhancing candidate experience and reducing time to hire.
• Supported workforce planning and staffing strategies, aligning talent acquisition with organizational goals.
• Facilitated communication between management and employees, addressing concerns and fostering a collaborative work environment.
• Protected human resource information, ensuring confidentiality and operational integrity.
• Coordinated efficient dispatch of service requests to field technicians.
• Cultivated strong customer relationships through exceptional service delivery.

Certified Healthcare Security Officer (Basic) in Healthcare Security – IAHSS (2023-05 – 2023-05)

Certification in Emerging Leaders Business Program – Georgia State University (2005-01 – 2005-01)

High School Diploma – St. Mary's Dominican High School (1998-05 – 1998-05)