Kristopher Birgs

Serves as a senior escalation point for high impact, time sensitive cases while consistently meeting service level agreements Processing customer orders, fulfillment, corrections, and post purchase support with a focus on accuracy and customer satisfaction Supports digital services, subscription management, billing inquiries, and account access concerns

Senior Customer Experience Analyst at Teleperformance (2023-10 – Present)

• Serves as a senior escalation point for high impact, time sensitive cases while consistently meeting service level agreements
• Processing customer orders, fulfillment, corrections, and post purchase support with a focus on accuracy and customer satisfaction
• Supports digital services, subscription management, billing inquiries, and account access concerns
• Mentoring and supporting junior advisors by modeling best practices and problem-solving, communication, and Customer Care

Revenue Recovery Analyst at R1 RCM (2022-06 – 2023-10)

• Analyzed unpaid, underpaid, and denied accounts to identify recovery opportunities and revenue discrepancies
• Communicated directly with insurance companies and third-party payers to resolve claim issues, discrepancies, and payment delays
• Initiated appeals, reconsideration, and follow ups while ensuring compliance with payer specific requirements
• Reviewed explanation of benefits, remittance advice, and pay your correspondence to determine resolution strategies

Recruitment Consultant at SRVS (2020-04 – 2023-02)

• Managed full cycle recruitment for direct care, clinical, and administrative positions
• Reviewed applications and conducted telephone screens to evaluate candidates' qualifications and suitability
• Explained job responsibilities, schedules, compensation, benefits, and training requirements to applicants
• Coordinated new hire onboarding, orientation, and training activities
• Posted job openings and sourced qualified candidates through job boards, referrals, career fairs, and community partnerships

Employee Relations Specialist at SRVS (2018-10 – 2020-04)

• Responded to employee concerns, complaints, and workplace issues
• Investigated conflicts between employees or between employees and supervisors
• Conducted workplace investigations involving harassment, discrimination, or policy violations
• Assisted employees with leave related questions (FMLA, personal leave, military leave)
• Coordinated reasonable accommodation requests under the ADA
• Documented investigations and maintained confidential records

Dispatcher at Whelan Security (2015-05 – 2018-10)

• Monitored incoming calls from security officers, employees, visitors, and emergency personnel
• Dispatched security officers to incidents, alarms, medical calls, or suspicious activity
• Created incident reports, dispatch logs, and maintained accurate records for investigations and audits
• Coordinated responses during medical emergencies, fires, severe weather, or evacuations
• Verified visitor information and contractor access, monitoring entry and exit points

Bachelor of Business Administration in Human Resources Management – University of Memphis (2027-05)