Kristopher G. Bater

I am a product leader with over 15 years of experience managing and leading Agile Scrum teams to deliver projects on time and achieve meaningful results. Throughout my career, I have consistently demonstrated the ability to manage and coordinate projects across multiple groups while driving positive outcomes.

Senior Product Manager - Dell Technologies

(2021-01 - 2026-05)

Managed Customer Quoting Experience for Dell Premier B2B and B2C customers

• Developed content strategies, training guides, playbooks, & streamlined online workflows
• Utilizing data to understand customer behavior as well as business objectives, then transforming those insights into clear requirements for product enhancements and new features
• Defined and wrote product backlogs and drove prioritization within a dedicated agile team
• Defined short-term and long-term Roadmaps and prioritized based on business impact
• Guiding cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization
• Monitored Key Performance Indicators (KPI's) to ensure products are meeting their goals
• Coordinated Product releases amongst multiple SCRUM teams within the organization
• Worked on improving search, SEO, navigation, and browse paths for our Dell customers
• Used Voice of the customer data (VoCaas) and Glassbox to gather customer feedback to make improvements to our experience

Senior Product Manager - Dell Technologies

(2017-01 - 2021-12)

Managed a SCRUM team to deliver marketing campaigns for Dell Technologies website

• Worked cross functionally with various Marketing teams and stakeholders globally
• Monitored site performance, funnel metrics, & campaign results to identify opportunities across the site
• Managed Delltech.com homepage marketing assets to help drive awareness of our offers
• Developed a new Delltech.com Shop experience globally
• Created and developed a new Resource Library for online assets for Delltech.com
• Identified and solved key customer friction points
• Leveraged A/B testing to test various page layouts and how they perform

ProDuct Manager - Monster worldwide

(2014-01 - 2017-12)

Managed a global job ad platform

• Developed content strategies, streamlined online workflows, increased product adoption, and resolved product issues
• Defined and wrote product backlogs and drove prioritization within a dedicated agile team
• Collaborated with partners throughout the organization – Sales, Content, Marketing, Business Development, and EComm – to deliver online experiences that drive customer acquisition, engagement and retention
• Monitored released products, setting and monitoring appropriate Key Performance Indicators (KPI's) to ensure products are meeting their goals
• Coordinated Product releases amongst multiple SCRUM teams within the organization
• Created Company, Location, & Occupational Taxonomies globally

ProDuct Manager - Staples, Inc.

(2007-01 - 2014-12)

• Manage web Taxonomy for Staples.com, Staples Canada, Quill.com, Staples Mobile
• Consult and hire 3rd Party providers to help with enhanced content and web taxonomy
• Manage and Collaborate Search Engine Optimization content strategy
• Collaborate with Paid Search & Customer Acquisition teams on marketing campaigns
• Manage on boarding of new product verticals and develop web taxonomy and content
• Created an online shopping experience for Staples.com to house over 1.1 million skus
• Report and Analyze purchase funnel trends for our customers
• Managed a online merchandising team
• Create site wireframes to map out site web taxonomy
• Create sku level style guides for proper content and attributing
• Conduct Test & Target and A/B tests on site improvements
• Create roadmaps for implementation based on site analytics

Project Manager - Staples, Inc.

(2006-01 - 2007-12)

• Manage online content, pricing, & promotions
• Manage marketing assets and promotional landing pages
• Create and manage seasonal landing pages (Black Friday, Back to School Centers)
• Managed the tech marketing calendar to ensure timely & accurate execution of events
• Project Manager for the Apple product launch
• Work collaboratively with all business owners to execute & drive online content strategies
• Project Manager for Service Plan attach strategy
• Managed the execution of the homepage taxonomy on staples.com
• Train new hires and retail team as part of the Omni-channel initiative
• Work closely with the Site Operations team to develop a training guide
• Project manage the Holiday execution for staples.com
• Work with HR to present to North Eastern/College students about Co-Op programs
• Proof and manage all Digital Marketing campaigns

Product Specialist - Staples, Inc.

(2005-01 - 2006-12)

• Managed technology content strategy for staples.com
• Project Manager for Staples.com Phase II site integration of left-hand navigation
• Managed and developed "Basket Builder" which increased attach rates on key categories
• Project Manager Tech for Staples.com, exceeded CSAT goal of 83.27% with 83.54%
• Involved in three Black Belt value stream mapping assignments for staples.com
• Created style guides and training documents for new hires
• Trained our new team of content specialists within Technology
• Project Managed the new Phase II integration of intentions for Staples.com Technology
• Managing workload and time management for our temporary help
• Launched Electronic Download Software and Tablet Centers for Staples.com

Assabet Valley Regional Technical High School