Kristy Chamberlain

Experienced financial services call center representative with exceptional call center customer service skills, including inbound phone calls, payment processing, and technical troubleshooting. Proficient in supply inventory control and account updating, with strong organizational skills and ease with computers and technology. Demonstrated ability to build lasting relationships with customers through personalized conversations and exceptional problem-solving skills.

Financial Services Call Center Representative - Lending Solutions Inc - Albuquerque, NM

(2024-10)

• Processed transactions from bank customers by personal contact, mail and night deposits.
• Interacted with banks and customers to validate information and confirm or cancel authorizations.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Logged details of customer service calls in computer system following correct protocols.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Built trust with customers through personalized conversations.
• Guided customers in troubleshooting technical issues and addressing customer service inquiries.
• Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.

Data Analyst - TEKsystems - Albuquerque, NM

(2023-10 - 2024-10)

• Anticipated data and analytics needs when developing strategic opportunities.
• Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.
• Sorted through data to find any inconsistencies in customer reports to report to the State in order to make changes in benefits.

Maintenance Technician - Top Golf/Callaway - Albuquerque, NM

(2021-02 - 2023-10)

• Responded to telephone inquiries and complaints following standard operating procedures.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Grew lean knowledge, resulting in increased productivity.
• Dismantled, repaired, or replaced devices using hand tools and power tools.
• Organized work areas and equipment aligned with sanitation and cleanliness standards.
• Maintained safe working environment utilizing personal protective equipment.
• Tended to equipment malfunction or failure with minimal downtime to production.
• Complied with OSHA regulations, maintaining safe and clean working environment.
• Assisted supervisor with preventive maintenance and special projects.

Patient Care Coordinator - Dungarvin - Grants, NM

(2017-05 - 2018-03)

• Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
• Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Maintained knowledge of community services and resources available to patients.
• Provided transportation from clients home to dayhab/job.
• Assisted clients in achieving care plan and coordinated with other care givers/therapists/physicians to help clients achieve goals set by them and their care providers.
• Kept track of medications that were needed and made sure the appropriate dosages were given at the appropriate times.
• Made sure that any medical appointment was kept and attended, and kept record of any upcoming appointments to pass along to family/care team.
• Assisting in toileting and any hygiene needed while at the dayhab facility.

Medical Technician - Cibola County Detention Center - Grants, NM

(2003-10 - 2004-06)

• Assessed nature and extent of injuries and illnesses to establish and prioritize medical procedures.
• Administered and read TB tests upon admission of residents.
• Recognized and reported abnormalities or changes in patient health status to nursing supervisor.
• Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes.
• Provided safe wound care and observed for any infection.
• Administered daily medications to residents that required such. Checked for proper dosage and appropriate times of day to administer said medications.
• Stand by for emergency care in cases of extraction from cell or any type of abnormal or dangerous situations.
• Triage for residents with medical complaints.

Certification - Nursing Assistant - Pima Medical Institute (1998-12) Albuquerque, NM

Certification - Pharmacy - Pima Medical Institute (2018-10) Albuquerque, NM