Kristyna M

Skilled in customer service and building client rapport. Dedicated to identifying customer needs, and finding effective solutions. Excellent time management skills, and an extensive knowledge of the customer service industry.

Store Manager - Heights Tuxedo - San Antonio, TX

(2000-03)

• Provide superior customer service, and resolve any customer disputes
• Close sales, upsell accessories, and ensure repeat business
• Maintain all correspondence with vendors and customers
• Assist customers through styling, fitting, and alterations for weddings and events

Customer Service Specialist - Rackspace - San Antonio, TX

(2022-10 - 2023-05)

• Interacted with customers via telephone or email to provide technical support
• Maintained customer accounts and recorded customer interactions with details of inquiries, complaints, or comments
• Used knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff

Scheduling Manager - Go Pawz Go Mobile Grooming - San Antonio, TX

(2019-04 - 2020-12)

• Ensured a full and productive schedule for all groomers and bathers
• Interviewed, trained, supervised, and scheduled all employees
• Assisted with development and refinement of Policies and Procedures
• Dispatched groomers using GPS for optimal routes

Staffing Coordinator, Accounts Receivable - The Party Staff - San Antonio, TX

(2017-02 - 2018-09)

• Maintained and developed business with new and existing clients
• Conducted interviews, and assisted with new hire orientation
• Prepared invoices, client statements, and collected all client payments
• Ensured adequate staffing for all client events

Bachelor of Arts - Psychology - University of Texas at San Antonio (2005-12)