Customer service professional with 4+ years supporting healthcare and telco accounts
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Customer service professional with 4+ years supporting healthcare and telco accounts, specializing in claims eligibility, benefits authorization, and technical troubleshooting. Known for clear communication, quick adaptability, and consistently high performance — recognized with a Top Agent Award. Looking to bring strong problem-solving skills and a collaborative mindset to a role where I can keep growing.
Customer Service Representative (Healthcare Account) at Wipro Philippines (2025-01 – 2026-01)
As a HealthCare Advocate supporting providers, we act as a bridge between healthcare professionals and insurance systems. My role ensures providers have accurate information about patient benefits, eligibility, and authorizations, while also assisting with claims management to streamline care delivery.
Technical Chat Support (Telco Account) at Tech Mahindra Philippines (2022-01 – 2025-01)
As a Technical Chat Support Specialist, we provide real-time assistance to customers through chat platforms, ensuring quick resolution of technical issues and delivering excellent customer service.
Bachelor of Secondary Education in Major in English – Cebu Eastern College (2022-01 – 2025-01)
