Jacqueline Sowell

Customer Support professional with 10+ years of experience providing structured, detail-oriented support in fast-paced environments. Skilled in guiding customers through complex processes, resolving issues using established workflows, and maintaining accurate documentation across all interactions. Known for strong communication, empathy, and follow-through; especially when supporting individuals navigating stressful or time-sensitive situations.

Committed to delivering clear, reliable support while maintaining accuracy, organization, and consistency across every interaction.

Customer Experience Manager at Le-Vel Thrive (2020-06 – Present)

• Provided ongoing customer support, helping individuals navigate products, processes, and next steps with clarity and consistency
• Communicated with customers across messaging platforms, ensuring professional, empathetic, and timely responses
• Analyzed customer needs and provided structured guidance based on individual situations
• Maintained detailed records of interactions and follow-ups to ensure continuity and accountability
• Proactively identified patterns in customer concerns and adjusted communication approaches to improve overall experience
• Built strong, trust-based relationships with customers by providing reliable, consistent support

Retail Sales Associate at AAA (2023-08 – 2025-06)

• Managed a high volume of customer inquiries, providing clear and accurate support across account-related issues
• Guided customers step-by-step through processes such as account setup, password recovery, and service navigation
• Resolved issues using structured processes while ensuring accuracy and consistency in every interaction
• Maintained detailed and organized records of all customer interactions within CRM systems
• Handled escalated situations with professionalism, empathy, and a focus on resolution
• Balanced multiple customer needs while maintaining attention to detail and service quality

Administrative Assistant at Vision Ministries (2022-01 – 2023-01)

• Managed high-volume communication while maintaining organization and accuracy across all tasks
• Created and maintained internal documents and structured processes to support daily operations
• Coordinated across teams to ensure tasks were completed accurately and on time
• Maintained detailed records and documentation to support efficient workflow management

Sales Manager at Sprint (2014-07 – 2019-08)

• Led team operations while ensuring consistent service standards and adherence to established processes
• Trained team members on workflows, customer communication, and issue resolution
• Handled escalated customer concerns requiring careful problem-solving and clear communication
• Maintained strong focus on both customer experience and operational consistency
• Supported team performance through coaching, accountability, and structured guidance

Associate of Business Administration in Business Administration – American InterContinental University