Kyla Thorpe

Motivated and dependable professional with leadership experience and a strong background in culinary operations, food preparation, customer service, and team collaboration. Experienced in supporting fast-paced food service environments, managing inventory and point-of-sale operations, maintaining high standards of cleanliness and food preparation, and creating positive customer experiences. Proven ability to lead by example, communicate effectively, and work collaboratively with diverse teams.

Currently pursuing an AAS in Baking & Pastry and seeking an opportunity to combine culinary experience, leadership skills, and a passion for excellent service while contributing to a positive, team-oriented workplace.

Volunteer, IPV & Sexual Assault Crisis Line at Hilltop Community Resources – Latimer House (2025-09 – Present)

Provided over 1,169+ Volunteer Hours

• Provide compassionate crisis-line support to individuals impacted by intimate partner violence (IPV), sexual assault, and other challenging circumstances.
• Utilize active listening, empathy, crisis communication, and problem-solving skills while supporting callers experiencing stressful or sensitive situations.
• Maintain appropriate boundaries, confidentiality, professionalism, and a calm demeanor during crisis interactions.
• Assist with community events, outreach activities, and organizational needs.
• Provide childcare support during events and programs as needed.
• Collaborate with staff and fellow volunteers to support the mission and day-to-day needs of the organization.

Assistant Manager at Subway (2023-10 – 2025-07)

• Supported daily restaurant operations while providing friendly, efficient customer service in a fast-paced environment.
• Assisted with team leadership, workflow coordination, and maintaining a positive and productive work environment.
• Prepared sandwiches and other menu items while consistently following food safety, sanitation, and quality standards.
• Managed inventory, monitored product levels, and assisted with restocking and supply needs.
• Operated point-of-sale systems, handled cash transactions, and managed till responsibilities accurately.
• Completed ingredient preparation, food storage, cleaning, and opening/closing responsibilities.
• Addressed customer needs and concerns professionally to ensure a positive dining experience.
• Worked collaboratively with team members to maintain efficient service during high-volume periods.

Assistant Cafe Manager at Freeway Bowl (2021-09 – 2023-09)

• Assisted with the daily operation of the bowling alley café while delivering excellent customer service to guests.
• Supported café leadership and worked collaboratively with staff to maintain efficient food service operations.
• Prepared food and completed kitchen prep while following established food safety and sanitation practices.
• Assisted with ordering food, ingredients, and supplies to maintain appropriate inventory levels.
• Maintained clean, organized, and sanitary kitchen, café, and food preparation areas.
• Balanced multiple responsibilities in a busy entertainment and food-service environment.
• Helped create a welcoming experience for customers through friendly, attentive, and efficient service.

Associate of Applied Science (AAS) in Baking & Pastry – Colorado Mesa University (2025-now)