Direct Support Professional at JBFCS
- Protected confidential personal information while supporting daily services and maintaining accurate documentation aligned with organizational requirements.
- Completed service records and incident-related documentation with attention to detail, timeliness, and policy compliance.
- Observed, documented, and escalated safety or service concerns to appropriate staff, demonstrating sound judgment, accountability, and follow-through.
Direct Support Professional at YAI (2024-04 – 2025-04)
- Handled sensitive information with professionalism while supporting daily operations and documenting services accurately.
- Maintained organized, audit-ready records and followed established procedures, training requirements, and escalation protocols.
- Monitored for concerns, recorded relevant observations, and escalated issues quickly to help maintain a safe and compliant environment.
Enrollment Support, Family Welcome Center at Broad Crossing - Department of Education (2022-08 – 2024-03)
- Assisted families in a high-volume support environment by answering questions, resolving issues, and providing clear next steps throughout the enrollment process.
- Verified identity and enrollment documents against system records, corrected discrepancies, and helped maintain accurate data across case files and databases.
- Documented interactions carefully and followed established procedures to support efficient service delivery and record accuracy.
Data Entry Claims Analyst at Forrest Solutions - Epic Bankruptcy Solutions and Prime Clerk (2020-02 – 2021-04)
- Processed high-volume records with strong accuracy, consistency, and attention to detail while following defined workflows and documentation standards.
- Validated source documents before entry, performed quality checks, and corrected discrepancies to help maintain reliable data.
- Investigated exceptions, resolved record issues when possible, and escalated complex items to supervisors for timely resolution.
Retention Specialist at Maximus Human Services, Inc. (2019-03 – 2019-12)
- Contacted members to verify account information, explain program details, and provide support while following privacy and communication guidelines.
- Documented call outcomes, tracked open items, and followed up as needed to help resolve enrollment-related questions and issues.
- Supported reporting and performance tracking requirements while completing required compliance training and quality checks.
