Mail Room Lead at Riot Games (2024-08 – Present)
Leading daily operations of the Riot Games mailroom with oversight of intake, sorting, and distribution of mail and parcels
- Lead daily operations of the Riot Games mailroom, overseeing the intake, sorting, and distribution of 200+ incoming and outgoing mail and parcels per day.
- Supervise and support a team of 5 mailroom clerks, managing, scheduling, training, and task assignments to maintain efficient workflows and service standards.
- Coordinate domestic and international shipping, ensuring accurate documentation, proper packaging, and compliance with courier and customs requirements.
- Conduct regular audits of shipping logs and records to ensure accuracy, accountability, and proper tracking of outgoing shipments.
- Manage client supply requests by fulfilling orders and shipments of operational materials and office supplies.
- Maintain updated outgoing shipment reports tracking package status and ensuring timely delivery across departments and external recipients.
- Ensure reliable internal mail distribution to departments and staff supporting efficient communication and operational continuity.
City Carrier Assistant at USPS (2022-07 – 2024-08)
Delivery and mail sorting operations for USPS
- Perform basic vehicle maintenance checks before and after routes; Report any vehicle issues or malfunctions.
- Identify and implement efficient delivery routes to maximize productivity, use GPS and other tools to navigate delivery routes accurately.
- Mail sorting and preparation, sort and organize outgoing mail for delivery route.
- Prepare and organize parcel deliveries according to route, record all stops while loading vehicle.
- Deliver mail and packages to residential and business addresses on assigned route.
- Interact with customers during mail delivery, providing assistance and addressing inquiries when necessary.
- Address and resolve delivery-related issues, including lost or damaged mail.
- Obtain signatures for registered, certified, and insured mail.
- Maintain accurate records of delivered mail, including any attempted deliveries and undeliverable items.
Mailroom Technician at HydraFacial (2017-03 – 2022-07)
Mailroom, shipping and receiving operations
- Engage with customers and employees on behalf of the company and provide outstanding customer service.
- Perform administrative and/or physical tasks involved in mailroom, shipping and receiving, storing and distributing of parts going out of all departments.
- Make calls to carrier to coordinate pick up.
- Create labels if needed for outgoing shipments/mail.
- Track for senders if requested.
- Compile information for spreadsheet to track all incoming packages/mail.
- Process merchandise into Electronic Batch Records system.
- Ensure on-time delivery of all outgoing mail/packages.
- Look over incoming and outgoing shipments to ensure all paperwork is accurate.
- Conduct/Assist investigations to resolve any issues associated with shipping and receiving.
- Process all incoming/outgoing mail from facility.
- Take inventory and order supplies as needed from FedEx and Office Depot.
Customer Care Representative at HydraFacial (2016-06 – 2019-03)
Customer service and order processing
- Engage with customers on behalf of the company and provide outstanding customer service.
- Answer 120+ inbound calls a day.
- Process customer orders / resolve customer issues, handle and report customer complaints and escalate as needed.
- Respond to emails and distribute orders amongst the team for processing in a prompt matter.
- Proactively develop and manage client relationships to ensure the achievement of expected service levels and customer satisfaction.
- Route incoming calls to appropriate departments.
- Review and file incoming production work orders numerically.
