Kyle Hall

Highly motivated administrative professional with over 8+ years of diverse experience in administrative roles and mail room operations. Seeking a challenging position within a dynamic company that offers opportunities for growth and professional development. Committed to leveraging strong communication skills, exceptional customer service experience, precise documentation skills, and comprehensive understanding of mail room operations and organizational performance.

Excited to continue expanding skills and knowledge while contributing to the success of the company's operations.

Mail Room Lead at Riot Games (2024-08 – Present)

Leading daily operations of the Riot Games mailroom with oversight of intake, sorting, and distribution of mail and parcels

• Lead daily operations of the Riot Games mailroom, overseeing the intake, sorting, and distribution of 200+ incoming and outgoing mail and parcels per day.
• Supervise and support a team of 5 mailroom clerks, managing, scheduling, training, and task assignments to maintain efficient workflows and service standards.
• Coordinate domestic and international shipping, ensuring accurate documentation, proper packaging, and compliance with courier and customs requirements.
• Conduct regular audits of shipping logs and records to ensure accuracy, accountability, and proper tracking of outgoing shipments.
• Manage client supply requests by fulfilling orders and shipments of operational materials and office supplies.
• Maintain updated outgoing shipment reports tracking package status and ensuring timely delivery across departments and external recipients.
• Ensure reliable internal mail distribution to departments and staff supporting efficient communication and operational continuity.

City Carrier Assistant at USPS (2022-07 – 2024-08)

Delivery and mail sorting operations for USPS

• Perform basic vehicle maintenance checks before and after routes; Report any vehicle issues or malfunctions.
• Identify and implement efficient delivery routes to maximize productivity, use GPS and other tools to navigate delivery routes accurately.
• Mail sorting and preparation, sort and organize outgoing mail for delivery route.
• Prepare and organize parcel deliveries according to route, record all stops while loading vehicle.
• Deliver mail and packages to residential and business addresses on assigned route.
• Interact with customers during mail delivery, providing assistance and addressing inquiries when necessary.
• Address and resolve delivery-related issues, including lost or damaged mail.
• Obtain signatures for registered, certified, and insured mail.
• Maintain accurate records of delivered mail, including any attempted deliveries and undeliverable items.

Mailroom Technician at HydraFacial (2017-03 – 2022-07)

Mailroom, shipping and receiving operations

• Engage with customers and employees on behalf of the company and provide outstanding customer service.
• Perform administrative and/or physical tasks involved in mailroom, shipping and receiving, storing and distributing of parts going out of all departments.
• Make calls to carrier to coordinate pick up.
• Create labels if needed for outgoing shipments/mail.
• Track for senders if requested.
• Compile information for spreadsheet to track all incoming packages/mail.
• Process merchandise into Electronic Batch Records system.
• Ensure on-time delivery of all outgoing mail/packages.
• Look over incoming and outgoing shipments to ensure all paperwork is accurate.
• Conduct/Assist investigations to resolve any issues associated with shipping and receiving.
• Process all incoming/outgoing mail from facility.
• Take inventory and order supplies as needed from FedEx and Office Depot.

Customer Care Representative at HydraFacial (2016-06 – 2019-03)

Customer service and order processing

• Engage with customers on behalf of the company and provide outstanding customer service.
• Answer 120+ inbound calls a day.
• Process customer orders / resolve customer issues, handle and report customer complaints and escalate as needed.
• Respond to emails and distribute orders amongst the team for processing in a prompt matter.
• Proactively develop and manage client relationships to ensure the achievement of expected service levels and customer satisfaction.
• Route incoming calls to appropriate departments.
• Review and file incoming production work orders numerically.

High School Diploma – Lakewood High School (2008-06)