Kyle Morris
Customer support professional fluent in American Sign Language (ASL)
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About
Customer support professional fluent in American Sign Language (ASL) with experience resolving customer concerns, maintaining confidential documentation, supporting clients in fast-paced environments, and collaborating across teams. Recognized for strong communication, organization, problem-solving, and attention to detail. Comfortable learning new software platforms and managing multiple priorities while delivering an excellent customer experience.
Experience
Registered Behavior Technician - Registered Behavior Technician (RBT) - Phoenix, AZ
(2025-08 - 2025-12)
- Provided client support while maintaining accurate, confidential documentation.
- Built trusted relationships with clients, families, and interdisciplinary teams.
- Adapted quickly to changing priorities in a structured, fast-paced environment.
Mail Carrier - United States Postal Service - Dallas, TX
(2023-02 - 2025-04)
- Delivered reliable customer service while resolving delivery and service issues professionally.
- Managed daily workloads independently while meeting strict deadlines and quality standards.
- Maintained accurate records and safeguarded confidential customer information.
Crisis Counselor - DeafLEAD - St. Louis, MO
(2022-04 - 2022-11)
- Delivered compassionate customer support to Deaf and hard of hearing clients through multiple communication channels.
- Documented interactions accurately while handling confidential information.
- Connected individuals with appropriate resources and collaborated with internal teams.
Master Barista - Starbucks at Target - Rowlett, TX
(2019-10 - 2022-04)
- Provided high-quality customer service in a high-volume retail environment.
- Resolved customer concerns while maintaining operational efficiency.
Public Affairs & Marketing Intern - Keystone First - Philadelphia, PA
(2018-05 - 2018-08)
- Supported outreach, communications, and community engagement initiatives.
- Assisted with interviews, reporting, and cross-functional projects.
Education
B.S. - Communication - Rochester Institute of Technology (RIT) (2018)
A.S. - National Technical Institute for the Deaf (NTID) (2015)
