Laiba Sayed

Motivated and hardworking professional with 4+ years of customer service experience in corporate and service environments. Skilled in communication, problem-solving, and handling customer inquiries efficiently. Seeking a customer service role where I can contribute my experience, teamwork, and strong work ethic.

Customer Service Associate - Wipro

(2020-01 - 2021-12)

• Assisted customers with inquiries and service requests through phone and email
• Provided clear information and resolved issues to ensure customer satisfaction
• Maintained accurate records of customer interactions
• Worked with internal teams to resolve customer concerns efficiently

Customer Service Representative - Epicenter

(2021-01 - 2022-12)

• Handled high volume of customer calls and provided professional support
• Resolved customer complaints and ensured positive service experience
• Updated customer accounts and maintained service records
• Demonstrated strong communication and problem-solving skills

Customer Service & Verification Specialist - Sterling Information Resources

(2022-01 - 2025-12)

• Verified background information and documentation for clients
• Communicated with customers and organizations to confirm records
• Maintained confidentiality while handling sensitive information
• Ensured accuracy and compliance with company verification processes

Cashier / Restaurant Server - Deccan Spice - New Jersey

(2025-01)

• Provide friendly customer service in a fast-paced restaurant environment
• Process cash and card transactions accurately
• Take food orders and serve customers efficiently
• Maintain a clean and organized dining and service area
• Work collaboratively with team members to ensure smooth restaurant operations

Bachelor of Arts - Undergraduate Studies - India

General Educational Development (GED) Equivalent - India