Lainy Ramundo

Versatile and compassionate professional with experience in patient relations, customer service, and leadership. Skilled in communication, conflict resolution, and fostering positive relationships in high-pressure environments. Adept at managing responsibilities efficiently and delivering exceptional support to diverse populations.

Sales Associate at T.J. Maxx (2020-08 – Present)

• Interact with customers utilizing interpersonal and communication skills.
• Assist with inventory management, ensuring shelves are stocked and organized.
• Manage returns and exchanges, resolving customer issues professionally
• Built relationships with customers to encourage a positive experience
• Provided positive first impressions to welcome existing, new, and potential customers.

Statistics Tutor at University of Kentucky (2025-09 – Present)

• Worked with STA 296 students to aid in their learning of the course.
• Utilized communication skills and problem-solving to tailor learning to the individual being tutored.

Patient Relations Assistant at The University of Kentucky (2023-02 – 2024-05)

Hours Completed: 674

• Registered patients in the University of Kentucky's Emergency Department.
• Liaised between insurance companies and healthcare providers to resolve billing disputes promptly, minimizing patient financial stress.
• Provided compassionate support during difficult situations, comforting patients facing challenging circumstances.
• Improved communication between patients and healthcare providers, ensuring a positive experience for all involved.
• Served as a first impression of the University of Kentucky's Emergency Department for those receiving care.

Ambassador at Immune Deficiency Foundation (2020-04 – 2020-05)

• Spoke with congressmen on behalf of Illinois about legislation that would improve the lives of individuals impacted by an immune deficiency.
• Delivered educational material and shared personal stories to inspire action and foster support.
• Raised awareness of rare diseases.

Babysitter at The Bolognino Family (2015-12 – Present)

• Provide childcare for three children under the age of ten.
• Create a nurturing environment by building trust with both children and parents.
• Reassure children when upset by providing emotional support and stability.
• Aid in meal preparation for the children, along with housekeeping, to ensure the family's needs are met.

Intern at Jeanne Ives For Congress (2020-06 – 2020-08)

• Interned for Jeanne Ives' campaign for the Illinois 6th District congressional seat.
• Exposed to differing viewpoints and optimized the power of persuasion to showcase the candidate's strengths.
• Utilized strong communication skills by presenting information regarding the candidate to voters.

Instructor at All-Star Sports Instruction, Inc. (2019-10 – 2020-02)

• Taught fundamental sports skills to children aged two to five years old, focusing on teamwork, coordination, and motor development.
• Encouraged positive sportsmanship and personal growth, fostering a supportive atmosphere for all participants.
• Modeled leadership skills and patience.

Referee at Illinois Soccer Referee Committee (2017-04 – 2018-04)

• Refereed youth club soccer teams in the Chicagoland area
• Made quick and accurate decisions on fouls, penalties, and other game-related incidents to maintain game flow and safety.
• Maintained composure and professionalism in high-pressure situations, resolving conflicts and disputes professionally.
• Collaborated with other referees to ensure consistency and fairness.

Bachelor of Science in Human Health Sciences, Pre-Medical – University of Kentucky (2026-05)

High School Degree – Bartlett High School (2022-05)