Lynette Smith
Customer Service Representative
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About
Seasoned professional with over 35 years of experience in customer service, team leadership, and operations management across retail, manufacturing, and finance. Skilled in handling customer inquiries, regulatory compliance, and accounting standards (GAAP). Adept at problem-solving, coaching teams, and maintaining safety and quality standards. Seeking a remote Customer Service Representative role to leverage strong interpersonal and analytical skills.
Experience
Customer Service Representative at Murph’s USA (2025-05 – Present)
- Provided excellent customer service by answering questions and resolving issues promptly
- Operated cash register and processed transactions accurately
- Managed ordering and inventory to ensure product availability
- Maintained cleanliness and organization of the work area
- Demonstrated attention to detail in all customer and cashier duties
Team Leader & Chemical Technician at North American Lighting (2014-09 – 2025-03)
- Supervised a team of 16-20 employees, ensuring efficient workflow and productivity
- Fixed machinery and ensured all equipment operated safely and efficiently
- Coached and mentored team members to achieve goals and targets
- Managed inventory and maintained accurate records of materials
- Assured quality and enforced safety procedures at all times
- Mixed paints and delivered hazardous chemicals following safety standards
Supervisor at RR Donnelly (1991-08 – 2014-09)
- Supervised up to 200 employees, overseeing daily operations and schedules
- Operated and maintained machinery to ensure smooth production
- Scheduled shifts and assigned tasks to meet production goals
- Enforced safety regulations and procedures to maintain a safe work environment
Store Manager at Papa Murphy Pizza (2010-02 – 2011-06)
- Managed hiring, training, and termination of staff
- Scheduled shifts and processed payroll for all employees
- Handled all ordering and inventory control for the store
- Oversaw computer systems and ensured accurate data entry
Education
Associate degree in Business – University of Phoenix (2009-01 – 2013-12)
Business Degree in Business – Southern New Hampshire University
High school diploma or GED
