Lancie Bourdeau

To obtain a position where I can maximize my multilayer of skills in customer service, training experience and leadership.

Retail Associate Manager - T-Mobile - Brooklyn, New York

(2017-01)

• Build customer confidence by making the store experience interactive, engaging and reassuring, and develop positive customer relationships
• Maximize customer experience by "solving the whole problem" [as opposed to pushing products] by utilizing interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans and services
• Keep abreast of the rapidly evolving T-Mobile technology
• Acquired a higher level of professionalism and leadership
• Recognized several times for generating exceptional amounts of revenue

Sales Associate - Longchamp - Jfk Airport

(2015-07 - 2016-12)

• Provide customer service to optimize customer purchasing and payment processing
• Initiate inventory control measures to sustain stock levels and help to order new inventories
• Manage and maintain displays as indicated by planograms, end cap, and bulk stack instructions
• Educate customers on available product options to meet and exceed customer service experience
• Investigate and resolve customer complaints or issues to strengthen store reputation and grow customer retention
• Work independently and with limited supervision

Key Holder - Talbots - Sunrise, Florida

(2014-09 - 2015-05)

• Responded quickly and resourcefully to customer requests or concerns
• Gave information to customers about products
• Serving multiple customers in a short period of time
• Carrying out re-merchandising, display, price markdowns duties
• Accurately completing cash register transactions
• Received store deliveries
• Represented the store in a professional and positive manner
• Created and maintained long-term relationships with regular customers
• Executed marketing and visual merchandising initiatives

Sales Associate - T-Mobile - Brooklyn, New York

(2014-01 - 2014-09)

• Greet and Create the best T-Mobile experience with every customer interaction
• Maintained knowledge of Product and services to better satisfy customers inquiries
• Ability to work in a fast paced, growing and competitive environment
• Assisted customers in selecting products that best fits their lifestyle
• Maintain inventory of products as well as the visual appeal of the store; making the most effective use of store displays and interactive devices for each customer

Manager - McDonald's 5407 Kings Plaza Mall - Brooklyn, New York

(2011-04 - 2014-04)

• Took responsibility for the business performance of the restaurant
• Created and executed plans for sales, profit and staff development
• Managed staff and providing them with feedback
• Ensured all employees adhere to the company's uniform standards
• Recruited, trained and motivated staffs
• Maintained high standards of quality control, hygiene, and health and safety
• Check stock levels and ordering supplies
• Prepare cash drawers and providing petty cash as required

Bachelor of Business Administration - Brooklyn College (2022)

Associates of Science - Kingsborough Community College (2011 - 2013)

Management Course - McDonald's University (2011)

Food Safety License - Brooklyn, New York