Retail Associate Manager - T-Mobile - Brooklyn, New York
(2017-01)
- Build customer confidence by making the store experience interactive, engaging and reassuring, and develop positive customer relationships
- Maximize customer experience by "solving the whole problem" [as opposed to pushing products] by utilizing interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans and services
- Keep abreast of the rapidly evolving T-Mobile technology
- Acquired a higher level of professionalism and leadership
- Recognized several times for generating exceptional amounts of revenue
Sales Associate - Longchamp - Jfk Airport
(2015-07 - 2016-12)
- Provide customer service to optimize customer purchasing and payment processing
- Initiate inventory control measures to sustain stock levels and help to order new inventories
- Manage and maintain displays as indicated by planograms, end cap, and bulk stack instructions
- Educate customers on available product options to meet and exceed customer service experience
- Investigate and resolve customer complaints or issues to strengthen store reputation and grow customer retention
- Work independently and with limited supervision
Key Holder - Talbots - Sunrise, Florida
(2014-09 - 2015-05)
- Responded quickly and resourcefully to customer requests or concerns
- Gave information to customers about products
- Serving multiple customers in a short period of time
- Carrying out re-merchandising, display, price markdowns duties
- Accurately completing cash register transactions
- Received store deliveries
- Represented the store in a professional and positive manner
- Created and maintained long-term relationships with regular customers
- Executed marketing and visual merchandising initiatives
Sales Associate - T-Mobile - Brooklyn, New York
(2014-01 - 2014-09)
- Greet and Create the best T-Mobile experience with every customer interaction
- Maintained knowledge of Product and services to better satisfy customers inquiries
- Ability to work in a fast paced, growing and competitive environment
- Assisted customers in selecting products that best fits their lifestyle
- Maintain inventory of products as well as the visual appeal of the store; making the most effective use of store displays and interactive devices for each customer
Manager - McDonald's 5407 Kings Plaza Mall - Brooklyn, New York
(2011-04 - 2014-04)
- Took responsibility for the business performance of the restaurant
- Created and executed plans for sales, profit and staff development
- Managed staff and providing them with feedback
- Ensured all employees adhere to the company's uniform standards
- Recruited, trained and motivated staffs
- Maintained high standards of quality control, hygiene, and health and safety
- Check stock levels and ordering supplies
- Prepare cash drawers and providing petty cash as required
